Adobe Reader "No Error" warning. Ver. 20.13.20074 onwards. (Lexis Smartforms)

Community Beginner ,
Feb 16, 2021

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Hi,

 

We have an issue amongst our users, whereby when attempting to open legal forms (with smart-form data entry elements), a warning dialog saying "No Error" comes up twice. Then the PDF will not load showing the attached result. We cannot find anything about this online.

 

This only seams to be happening on the latest and the last version (21.001.20135) and previous version (20.13.20074). A full uninstall and roll back to build 20.12.20041 appears to fix the issue, but we are unable to replicate. Also, only happening to around 10 or so users, all using the same draft form.

Please note, at the time of the attached screenshots, all versions were up to date at the time of screenshotting, and all affected machines are currently running on the older version for compatibility across the company.

As an extra note, this only started happening upon the auto update to build 20.13.20074, for around 10 out of 100 users.

 

Thanks in advance,

 

Matt

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Adobe Community Professional ,
Feb 16, 2021

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It's hard to say from just that. It would probably be best to contact whoever created the form to see if they can help.

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Matt5EFE AUTHOR
Community Beginner ,
Feb 17, 2021

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Hi,

Speaking to the company who make the forms (who have also posted https://community.adobe.com/t5/acrobat-reader/error-message-quot-no-error-quot-when-trying-to-assemb... ) it looks like it is an adobe or config issue rather than the form itself. As mentioned older versions open the file perfectly. The issue is intermittent, so we are unable to replicate the issue forcefully.

 

We have compared all preferences and add-on's between affected installs and working ones.

We just need to know what a "No Error" (x2) error is to start trying to diagnose.

 

Thanks again.

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Adobe Community Professional ,
Feb 17, 2021

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Sounds like a bug since Acrobat Reader should support XFA-PDF forms.

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Adobe Employee ,
Feb 17, 2021

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Hi @Matt5EFE 

 

Hope you are doing well and sorry for the trouble you had. Please try installing the latest available version of Acrobat Reader 21.001.20138 Optional update, Feb 15, 2021, from the help menu>select check for updates. Reboot the machine and check. 

 

Let us know if you still get the same error message with the latest version.

 

Thanks,

Anand Sri.

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New Here ,
Feb 17, 2021

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We are also experiencing the issue. I upgraded to the new version as suggested and the error persists for me. So far I have only seen the issue on the 32-bit Windows version. I recently installed Reader on my Mac (so it's 64-bit) and the same form I cannot open on my Windows machine opens just fine on my Mac.

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Matt5EFE AUTHOR
Community Beginner ,
Feb 18, 2021

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Hi,

 

Since my last reply, it looks like we are also having this same issue. Even when the 32-bit version is uninstalled, and replaced for 64-bit, the built in upgrader seems to update it back to the 32-bit version.

 

Unfortunately, as they are legal forms, the creator and distributor Lexis may wish to supply the forms themselves:

https://community.adobe.com/t5/acrobat-reader/error-message-quot-no-error-quot-when-trying-to-assemb...

 

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Adobe Employee ,
Feb 17, 2021

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@Matt5EFE 

 

Thank you for reporting the issue. 

Please share sample PDFs (if possible) so that we can investigate the issue.

 

-Bhavna

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New Here ,
Feb 18, 2021

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Bhavna,

 

Thank you for looking into this. Attached are 2 forms all of our Windows users are having issues with. The forms work fine on the Mac version of Acrobat, but not the Windows version. I can confirm that both forms worked fine in previous versions of Acrobat on Windows.

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Adobe Employee ,
Feb 18, 2021

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Hi @Matt5EFE 

 

Thank you for sharing the test files. We will continue to investigate and reach you for more details.

 

Thank you for your patience 

 

-Bhavna

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Adobe Employee ,
Feb 25, 2021

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Hello Everyone,

@Matt5EFE  @Al5E2A 

 

We are trying our best to reproduce the issue at our end with the PDF file shared.

And we will need more information from your end, to help us investigate further.

 

Please try the following steps and share with us through  https://documentcloud.adobe.com/link/send/ -  

1. Create a dump from "Task Manager" when you see the “no error” prompt.

2. We see that deleting the registry at the path HKEY_CURRENT_USER\SOFTWARE\Adobe folder, is working. Please share the registry hive. You can right-click on it and select “Export”.

 

Thank you for your patience.

 

-Bhavna

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New Here ,
Feb 26, 2021

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------------------------------------------------------------------
ADOBE DOCUMENT CLOUD------------------------------------------------------------------

Al Riess has shared Acrobat.DMP


Open:
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:e27d5dc6-c970-422c-814b-5d2194b3dd51

------------------------------------------------------------------

SENT BY Al Riess

MESSAGE FROM SENDER
Attached is the Dump file for Acrobat when I receive the error
SHARED ON 26-February-2021 06:19 AM PDT


------------------------------------------------------------------

Manage Your Account:
https://www.adobe.com/go/account

Customer Support:
https://www.adobe.com/go/support

Forums:
https://www.adobe.com/go/forums

Terms of Use:
https://www.adobe.com/misc/terms.html

Report Abuse:
https://documentcloud.adobe.com/link/reportabuse/track?uri=urn:aaid:scds:US:e27d5dc6-c970-422c-814b-...


******************************************************************

Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Adobe, 345 Park Ave., San Jose, CA 95110 USA

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Adobe Employee ,
Feb 26, 2021

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Hello @Matt5EFE  @Al5E2A 

 

We would like you to test the following steps. 

1. Please ensure that Acrobat/Reader is closed.

2. Goto the computer registry, and navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\IPM

3. The registry “b4304509” should be set to 0.  You can double click to change, and set it to "0".

 

4. Now, navigate to below-mentioned paths, and create a new registry-  See attached screenshot. 

 

Path (Reader): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\FeatureState (Create the FeatureState key if not present)

 

Path (Acrobat): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureState (Create the FeatureState key if not present)

Key name: 4304509

Type: REG_DWORD

Value: 0

 

5. Open the PDFs, and let us know if the issue goes away.

 

Thank you for your patience.

 

-Bhavna

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