My Adobe Reader Touch worked just fine when I bought the computer with it pre-installed in July. Now all of a sudden, when I try to open a PDF, it opens the file for a second then closes immediately. I have tried opening files directly from an email attachment and downloading then opening them from their file locations. I have tried opening my Reader Touch first and opening the file directly through there, but the same thing happens and it closes the whole program. I have verified in my settings that this is the default program for opening PDFs.
I did some standard updates recommended by Dell & Windows (10) last week, and I am afraid that may be the culprit. The current version is 3.1. My laptop is a 2-in-1 so this is the Adobe Reader Touch, NOT Adobe Acrobat DC. All of the fixes I am finding online refer to Acrobat DC, which I considered because I couldn't find anything else, but the routes they discuss aren't even accessible in my version. Before you ask: Adobe is not even listed in my Program Files (regular nor X86) so I am assuming this is maybe a cloud-based version. Adobe Reader Touch does show when I click the Windows key under my program list and my main tiles screen,. When I open it, it shows a Getting Started / Recently Viewed screen. Some things open, others don't. I assumed it was an issue with the PDF being locked because some show a lock icon. However, some that won't open do not have that icon.
While digging more to include details for this post, I have found evidence that it may POTENTIALLY be linked to just one company sending me PDFs. This company is an intense pain to deal with, and I am sure the customer service rep I will inevitably talk to will have no clue how to remedy this issue. If you think this may be the issue, what should I direct them to do so I can access these important documents?
Thanks in advance for helping me to rid myself of this endless and frustrating cycle of dead ends.
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