Adobe Reader XI stopped working

New Here ,
Jan 30, 2019 Jan 30, 2019

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Every one of our users can not use Adobe Reader today.

pdf files seem to open for some, then crash within a couple of minutes. Others get an error right away. It seemed to start for everyone at the same time this morning, Jan. 30, 2019.  App version 11.0.23.22

Fault Module Name Annots.api for some users.

Others get error exception unknown software exception 0xc000409

I tried repairing and then reinstalling, but we still have the same issue.

Is there a bug in this version?

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correct answers 1 Correct Answer

Most Valuable Participant , Jan 31, 2019 Jan 31, 2019
That version was released years ago. Nothing has changed. My guess is that something in your world has changed.Windows update?Antivirus?Network change?Different PDF source?Look for changes across your enterprise, apparently unconnected.

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Most Valuable Participant ,
Jan 31, 2019 Jan 31, 2019

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My guess would be it has something to do with a system update. What operating system are you using?

And why are you using such an outdated version of Reader?

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Most Valuable Participant ,
Jan 31, 2019 Jan 31, 2019

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That version was released years ago. Nothing has changed. My guess is that something in your world has changed.

Windows update?

Antivirus?

Network change?

Different PDF source?

Look for changes across your enterprise, apparently unconnected.

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New Here ,
Feb 01, 2019 Feb 01, 2019

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It seems that an Antivirus decided that it does not like XI any longer.

The reason that we were still using XI is because we tried DC, and no one liked it. And we do not like the Cloud access and other things about it.

So, we are now using DC, but trying to lock it down and disable Cloud access, etc.

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New Here ,
Dec 16, 2020 Dec 16, 2020

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what dose that mean to a computor idot like myself

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New Here ,
Dec 16, 2020 Dec 16, 2020

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I has this problem before and your guys were allowed into my system but still not resolved

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