After Update to version 20.001.20135 can not add comment

Community Beginner ,
Feb 12, 2021

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After Update to version 20.001.20135 can not add comment, when add commect with thai language it's error and close. This PC install Extended Asian Language font pack too.

 

1613116927509.jpg

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1 Correct Answer

Adobe Employee , Feb 15, 2021
arvindy Adobe Employee , Feb 15, 2021
Hi All, The issue has been resolved now. Could you please install the latest font pack from the following link: https://helpx.adobe.com/acrobat/kb/windows-font-packs-32-bit-reader.html  Kindly let us know how it goes.   Regards, Arvind

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Adobe Employee ,
Feb 12, 2021

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Hi Kazuma,

 

Hope you are doing well and sorry for the trouble. As described you are unable to add comment to the PDF in Thai language and getting the above error message as shown in the screenshot.

 

Please try to reboot the computer once and see if that helps.

 

If it still doesn't work please try to repair the installation (Windows Only) and reboot the computer again and check. Go to Help > Repair Installation.

 

You may also look at the similar discussion https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-dc-search-find-functionality-crtr... and see if that helps.

 

Let us know if you still experience any trouble and need more help.

 

Regards

Amal

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Community Beginner ,
Feb 12, 2021

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I try to test english Language it's can add comment.

Reboot and Repair installation doesn't work same error.

Now I uninstall and install old version and disable task auto update for temporary use.

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Community Beginner ,
Feb 12, 2021

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Funnily my Thai users reported this issue to me. But the problem happens with any non-English language.

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Community Beginner ,
Feb 12, 2021

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I have the exact same issue and its affecting hundreds of my users. Probably needs an updated Extended Asian Language Font Pack.

 

P.S. The version number is actually 21.001.20135.

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Adobe Employee ,
Feb 12, 2021

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Hi,

Can you please confirm if you are using the latest release font pack: https://supportdownloads.adobe.com/detail.jsp?ftpID=6839. Thanks.

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Community Beginner ,
Feb 12, 2021

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Yes, we're already using 19.021.20058. Normally we keep Reader and the Font Pack automatically updated.

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Adobe Employee ,
Feb 12, 2021

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Hi All,

Apologies for the inconvenience caused!

Could you please let us know the following info so that we can try with the similar setup at our end:

- OS version and language of the OS

-  Does the issue happen with all non-English language or specific to some ?

 

Regards,

Arvind

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Community Beginner ,
Feb 13, 2021

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Hi, for me, the error happens on Windows 10. 10.0.10942.746 and also latest 804. The display language is English (US). When using either text comment or text box, as soon as any Thai text is typed in (or even pasted from clipboard), the Bad Image error pops up with identical exception error message as Mr. Kazuma's original post and Reader crashes and exits. The Thai keyboard we use is Thai Kedmanee but as mentioned above the problem affects even pasted text.

 

I tried pasting other languages but the error only seems to happen with Thai.

 

I also tested on Windows 7 and I get a different error text and Reader crashes but unlike Windows 10, Reader must be force closed with Task Manager.

2021-02-13_15-02-09.png

Hope this can be resolved ASAP. I'm deciding if I need to roll back or wait for an update.

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Adobe Employee ,
Feb 13, 2021

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Hi,

We are actively working on it. Will update once the fix is available.

 

Regards,

Arvind

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Adobe Employee ,
Feb 15, 2021

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Hi All,

The issue has been resolved now.

Could you please install the latest font pack from the following link:

https://helpx.adobe.com/acrobat/kb/windows-font-packs-32-bit-reader.html 

Kindly let us know how it goes.

 

Regards,

Arvind

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Community Beginner ,
Feb 15, 2021

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Thanks for the update. Tested working. Will the previous Font Pack automatically update or will I have to deploy it?

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arvindy LATEST
Adobe Employee ,
Feb 16, 2021

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Hi There,
Thanks for the confirmation that the issue gets resolved at your end. Please note that the new Font Pack will not be updated automatically, you need to deploy it.

Regards,
Arvind

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