After Windows updates Adobe Reader stops working

New Here ,
Nov 03, 2020

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Hello,

 

After this month's round of Windows updates, most of my users are experiencing an issue where Adobe DC Reader will not open until they reboot their PC one more time. Does anyone have any suggestions on this?

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Comment review and collaborate PDF, General troubleshooting

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Adobe Community Professional ,
Nov 03, 2020

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If this can be fixed with one additonal reboot, I would just leave it as it is. It's just one of those things that Windows does...

 

If the reboot does not fix it, then run a repair from Reader's help menu (which might also require a reboot). 

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New Here ,
Jan 25, 2021

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A repair did not resolve this. Occasionally a PC will not open Adobe even after a reboot and I end up having to do a clean uninstall and reinstall, but this rarely happens. Usuaully a reboot will fix until the next month's updates.

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Adobe Employee ,
Nov 03, 2020

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Hi,

Could you please let us know if the issue is resolved now or you still face it?

Also, please share the Windows and Reader versions ? 

Regards,

Arvind

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New Here ,
Dec 22, 2020

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No, unfortunately it's still a problem. I've tried a clean uninstall and reinstall. Then when the next month's updates come around, same issue all over again.

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New Here ,
Dec 22, 2020

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I'm using Windows 10 Version 1909. Adobe Reader DC Version 20.013.20074

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New Here ,
Jan 25, 2021

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I still don't have a resolution. Is there anything else you would suggest?

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Community Beginner ,
Jan 25, 2021

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I am having same issue. After Windows/Office update, Acrobat fails. I am running 32-bit versions on Windows 10 ARM laptop (Surface Pro X). All software updated to latest versions.

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Adobe Community Professional ,
Jan 25, 2021

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If Acrobat completely fails, it is not the same issue. Please post a new question, otherwise nobody besides the people participating in this question might see B it. 

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patrickwilson82 AUTHOR LATEST
New Here ,
Jan 29, 2021

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If anyone is still following this, it seems to be an issue related to the AntiVirus software we use, called FortiClient. I've contacted Fortinet and I'll update as I get more info.

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