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Attach PDF to Email Broken in Reader DC 2019.012.20034

New Here ,
Jun 14, 2019

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     Attach PDF to email feature is broken in Reader DC 2019.012.20034.  I went back to the an older version from February 2019 (version 19.10.20091.53467) and the attach PDF to email button works normally.  Trying to use this with Outlook 2016 but no luck.. Outlook is set as the default email application, Outlook has been repaired, and Outlook is working normally otherwise.

     The problem is that Adobe Reader DC keeps automatically updating to the 2019.012.20034 version and breaking the feature.  I tried turning off the automatic update features (disabled the update under Task Scheduler, disabled the Adobe update service, set the "no update" option in registry, etc) but the Reader DC version that works keeps updating itself to the version that doesn't. 

     It seems like Adobe breaks this feature every other version or so. Is there a fix for this coming soon?  Any suggestions for getting this button to work?  The workaround is that we have to tell users to save the PDF and drag and drop it into an email message.  If the attach PDF to email button isn't going to work then why even include it?  

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Attach PDF to Email Broken in Reader DC 2019.012.20034

New Here ,
Jun 14, 2019

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     Attach PDF to email feature is broken in Reader DC 2019.012.20034.  I went back to the an older version from February 2019 (version 19.10.20091.53467) and the attach PDF to email button works normally.  Trying to use this with Outlook 2016 but no luck.. Outlook is set as the default email application, Outlook has been repaired, and Outlook is working normally otherwise.

     The problem is that Adobe Reader DC keeps automatically updating to the 2019.012.20034 version and breaking the feature.  I tried turning off the automatic update features (disabled the update under Task Scheduler, disabled the Adobe update service, set the "no update" option in registry, etc) but the Reader DC version that works keeps updating itself to the version that doesn't. 

     It seems like Adobe breaks this feature every other version or so. Is there a fix for this coming soon?  Any suggestions for getting this button to work?  The workaround is that we have to tell users to save the PDF and drag and drop it into an email message.  If the attach PDF to email button isn't going to work then why even include it?  

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Jun 14, 2019 0
Akki_24 LATEST
Adobe Employee ,
Jul 19, 2019

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Hi there!

We apologize for the delay in response to your query. Hoping that you started getting "Attach to email" icon working now?

What exactly happen when you click on the attach to email icon within Adobe Reader? Is it not responding?

Try the troubleshooting steps suggested in the help article here: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Also,

  • Adobe Acrobat official update (19.012.20034) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates

DC Release Notes — Release Notes for Acrobat DC Products

  • Once installed the update>Reboot Adobe Reader.

Let us know if it still doesn't work

Thanks,

Akanchha

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