Audio comment function not working

New Here ,
Sep 16, 2020

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Hi, 
I downloaded the last version of Adobe Acrobat Reader DC today. When I try to record an audio comment, it's not working. I can record it, my mic is working, but i can't hear it after. I know I'm not the only one with this problem. I'm on Windows 10. Thank you. 

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Adobe Employee ,
Sep 17, 2020

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Hi,

 

Hope you are doing well.

In Adobe Reader, commenting tools are available only in PDFs that have commenting enabled. PDFs in a review workflow typically include commenting rights.

I guess you have followed the exact same steps suggested here: https://helpx.adobe.com/acrobat/using/commenting-pdfs.html#add_an_audio_comment

 

If this doesn't help then,

Navigate to Acrobat Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Reader>reopen the file and check back.
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

 

 

Thanks,

Akanchha

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APOP5E7C AUTHOR
New Here ,
Sep 18, 2020

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Hi,
I'm doing the exact same steps as your link. Also, when I record it and i press Play I can hear the record. 

 

APOP5E7C_0-1600441871764.png

But there, even if I double click of if I press on "Play File", I can't hear the record. 

APOP5E7C_2-1600441929870.png

 

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APOP5E7C AUTHOR
New Here ,
Sep 18, 2020

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I also disabled Protected Mode at Startup and it's still not working.

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Community Beginner ,
Sep 30, 2020

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Same issue here using Windows 10 and the latest version of Acrobat 2020.  This used to work without issue and without having to change security settings or download extra software.  The 'Record Audio' function from Comments no longer works as it did before (it seems to record but it does not playback the recording) and it is a major disappointment for many users who rely on this function and is the primary reason why we use Acrobat.  The Attach File option works but it is not ideal.  I hope a solution is available soon.

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