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Background goes black with colored pixels when commenting

New Here ,
Jan 08, 2020

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Capture.PNGCapture.JPG

Tried repairing, uninstall/reinstall, updating drivers.

Everything is set to default. Affects all files, even the Welcome file.

E495 20NF0018US W10P.18363

AMD Radeon RX Vega 10 26.20.11028.8001

Adobe Reader DC 19.021.20061

Reader 11.0.10 has no issues; couldn't replicate issue on another E495

 

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Comment markup and annotate, General troubleshooting, Windows

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Background goes black with colored pixels when commenting

New Here ,
Jan 08, 2020

Copy link to clipboard

Copied

Capture.PNGCapture.JPG

Tried repairing, uninstall/reinstall, updating drivers.

Everything is set to default. Affects all files, even the Welcome file.

E495 20NF0018US W10P.18363

AMD Radeon RX Vega 10 26.20.11028.8001

Adobe Reader DC 19.021.20061

Reader 11.0.10 has no issues; couldn't replicate issue on another E495

 

Topics

Comment markup and annotate, General troubleshooting, Windows

Views

103

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Community Beginner ,
Mar 20, 2020

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Same for me. Found a solution?

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mavemrg LATEST
Community Beginner ,
Jul 09, 2020

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Apparement ca arrive avec les cartes graphiques vega d'AMD, j'ai réussi en épluchant le forum à trouver une solution donnée par un employé Adobe, qui fonctionne chez moi:

 

Adobe Employee ,
Apr 22, 2020
 

Hey Peter

 

We are sorry for the trouble. The issue is due to a rendering feature VSYNC.

 

Please try the following registry setting to disable VSYNC:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]
"bEnableVSYNC"=dword:00000000

 

Regards

Amal"

En gros il faut creer une clé DWORD dans le registre Windows qui desactive la synchro verticale de l'ecran dans Adobe (VSync)

Certains disent aussi qu'il sufft de lancer adobe en mode de compatibilité Windows 7

J'espere que ca va vous aider

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