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Bookmarks won't stay saved

New Here ,
Nov 21, 2019

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I'm using a Samsung galaxy tablet and installed Adobe reader. The free version downloaded from the samsung app store. I had this on my old Samsung tablet I traded out a month ago and was able to save hundreds of bookmarks. I am using the exact same adobe acount with the exact same books however all of my bookmarks were gone upon logging in on my new tablet. I've experienced that 1 out of every 12 or so attempts to add a bookmark will actually save after exiting and reopening the program. I have textbooks of 1500 pages each and I cannot continue scrolling through them. It's a time suck and highly frustrating. I've used this adobe feature for years. It's not a matter of me not knowing how to add a bookmark but I need the why. Why won't they consistantly save? And is there any troubleshooting/setting adjustments that can be made to fix this? Thank you for any tips.

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Comment markup and annotate, Edit and convert PDFs, General troubleshooting

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Bookmarks won't stay saved

New Here ,
Nov 21, 2019

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I'm using a Samsung galaxy tablet and installed Adobe reader. The free version downloaded from the samsung app store. I had this on my old Samsung tablet I traded out a month ago and was able to save hundreds of bookmarks. I am using the exact same adobe acount with the exact same books however all of my bookmarks were gone upon logging in on my new tablet. I've experienced that 1 out of every 12 or so attempts to add a bookmark will actually save after exiting and reopening the program. I have textbooks of 1500 pages each and I cannot continue scrolling through them. It's a time suck and highly frustrating. I've used this adobe feature for years. It's not a matter of me not knowing how to add a bookmark but I need the why. Why won't they consistantly save? And is there any troubleshooting/setting adjustments that can be made to fix this? Thank you for any tips.

Topics

Comment markup and annotate, Edit and convert PDFs, General troubleshooting

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239

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Adobe Community Professional ,
Nov 21, 2019

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The bookmarks were saved on the old tablet.

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New Here ,
Nov 21, 2019

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I'm assuming you didn't get the gist of the question. The question is why are the bookmarks only saving some bookmarks but not all? Say I made 12 bookmarks. Only 1 maybe two will still be there when I exit and go back into the program. 

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Adobe Community Professional ,
Nov 22, 2019

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I don't know.

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