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Buffering on E-Mail Section

New Here ,
Jun 04, 2019

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The add-in for rendering PDF's externally outside of Adobe is occasionally buffering

When a user clicks Share and tries to send the output file via e-mail that panel just spins. I've already attempted to reinstall the product. Any other ideas?

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Buffering on E-Mail Section

New Here ,
Jun 04, 2019

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The add-in for rendering PDF's externally outside of Adobe is occasionally buffering

When a user clicks Share and tries to send the output file via e-mail that panel just spins. I've already attempted to reinstall the product. Any other ideas?

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Jun 04, 2019 0
Most Valuable Participant ,
Jun 04, 2019

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Are they accessing email via a web browser? If so, which one? If not, how are they accessing the email and pdf files?

Also, what exact version of Reader are they using (Help>About adobe reader)?

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Jun 04, 2019 0
New Here ,
Jun 05, 2019

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It renders within our ERP, they click the Adobe button

Capture.PNG

and then click E-Mail

Capture2.PNG

At which point it just spins.

Latest version of Reader DC is installed

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Jun 05, 2019 0
New Here ,
Jun 10, 2019

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Hey guys,

Still looking for an answer on this.

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Jun 10, 2019 0
Akki_24 LATEST
Adobe Employee ,
Jul 25, 2019

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Hey Chris,

We apologize for the delay in follow up. Are you still facing the same trouble or managed to find the resolution?

As per your description, while selecting Email icon to share the file attachment, the panel just spins. In this case-

1- Do you have the Email setup under Edit>Preferences>Email account and added as default?

2- Try the steps suggested in the related help article here: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

And, if you have managed to find the solution, then please do share your findings with us.

Thanks,

Akanchha

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Jul 25, 2019 0