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New Here ,
Jan 15, 2020 Jan 15, 2020

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General troubleshooting

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Community Expert ,
Jan 15, 2020 Jan 15, 2020

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Typing in ALL CAPS is considered rude.  It's the same as SHOUTING.  Please don't shout at people on public forums!

 

Obviously there's a problem with the PDF.  Ask the company to send you a better one.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 16, 2020 Jan 16, 2020

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I like punctuation, too. 🙂

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New Here ,
Jan 16, 2020 Jan 16, 2020

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not the correct answer.  we can open on our phone.  only get the error message when opeing on our desk top

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Community Expert ,
Jan 16, 2020 Jan 16, 2020

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Please post the name of the Adobe program you use so a Moderator may move this message to that forum

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New Here ,
Jan 16, 2020 Jan 16, 2020

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Acrobat Reader DC

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LEGEND ,
Jan 16, 2020 Jan 16, 2020

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Instead of worrying about your caps or punctuation, why don't you tell us a little more about your problem.

 

To start, what exact version of Adobe Reader are you using? How are you trying to open the pdf files (from a browser, an email attachment...etc) and if a web browser is involved, which one? Also, what exactly is happening when you try to open the pdf (Error, nothing...etc)?

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New Here ,
Jan 16, 2020 Jan 16, 2020

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Acrobat Reader DC  2019 .021 .20061, opening the pdf sent on outlook 2007,  not having any issues with any of the other 100 companies who send me pdf's.  the errpr message says "cannot create file. right click on the folder you want to open the file in.  click properties on the shortcut menu to check your permissions for the folder."  thank you for your time to help.

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Community Expert ,
Jan 16, 2020 Jan 16, 2020

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That's a strange error message because Reader can't create PDF files anyway. Can you post a screenshot of this error message, and possibly also a sample file?

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