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Can't get User Agreement to Load

New Here ,
May 28, 2020

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I just was promted to update my user agreement. I followed the prompts and the window won't load for me to sign.... so I can't view or create a single PDF!

 

Please help! 

 

Screenshot: This is all that will load.Screen Shot 2020-05-28 at 4.25.23 PM.png

 

I'm using a Macbook Pro - Yosemite 10.10.5 and have plenty of storage. 

I've uninstalled and reinstalled.

I've shut off my laptop. 

What else can I do, in simple, non techy terms? 

 

Thank you!!

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Download and install, General troubleshooting

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Can't get User Agreement to Load

New Here ,
May 28, 2020

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I just was promted to update my user agreement. I followed the prompts and the window won't load for me to sign.... so I can't view or create a single PDF!

 

Please help! 

 

Screenshot: This is all that will load.Screen Shot 2020-05-28 at 4.25.23 PM.png

 

I'm using a Macbook Pro - Yosemite 10.10.5 and have plenty of storage. 

I've uninstalled and reinstalled.

I've shut off my laptop. 

What else can I do, in simple, non techy terms? 

 

Thank you!!

Topics

Download and install, General troubleshooting

Views

148

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Ansh LATEST
Adobe Employee ,
May 31, 2020

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As per your post, you are on the unsupported os version. Adobe Reader currently supports mac os 10.12 - 10.15. But you can try the below workaround to resolve this issue:

1. Quit Adobe Reader & open safari on your machine

2. Navigate to www.adobe.com

3. Sign in with your same Adobe ID, which you are using in Adobe Reader.

4. There you will be asked to accept the Terms of Use, accept them.

5. Relaunch Reader application.

 

In case it didn't work for you, please try to sign out and sign in the Adobe Reader app.

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