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Can't install Adobe reader on Windows 10 pro

New Here ,
Dec 12, 2020

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I am having trouble installing Reader on my new Lenovo desktop. Can somebody help me out?

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1 Correct Answer

Adobe Employee , Dec 13, 2020
Dov Isaacs Adobe Employee , Dec 13, 2020
The only place to download and install a copy of Adobe Reader is https://get.adobe.com/reader/, Make sure that you uncheck any options to install third party antivirus software (which is really superfluous if you are running Windows 10 and have the built-in Windows Defender software running).   The Adobe ftp site mentioned in one of the responses is no longer officially supported and updated (likely to be fully decommissioned soon).  

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Most Valuable Participant ,
Dec 12, 2020

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What sort of trouble? If you get an error message please share a screen shot of it, or the full words in it. I assume you're trying to install Acrobat Reader DC (the new name for Adobe Reader).

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New Here ,
Dec 12, 2020

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Here is the screenshot. Yes, I am trying to install Acrobat reader.Screenshot.png

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Most Valuable Participant ,
Dec 13, 2020

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You can get full installers here: ftp://...

 

ftp site removed by moderator - no longer supported by Adobe!

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New Here ,
Dec 13, 2020

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Are you sure this is the correct link to download?

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Adobe Employee ,
Dec 13, 2020

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The only place to download and install a copy of Adobe Reader is https://get.adobe.com/reader/, Make sure that you uncheck any options to install third party antivirus software (which is really superfluous if you are running Windows 10 and have the built-in Windows Defender software running).

 

The Adobe ftp site mentioned in one of the responses is no longer officially supported and updated (likely to be fully decommissioned soon).

 

- Dov Isaacs, Principal Scientist, Adobe

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Most Valuable Participant ,
Dec 13, 2020

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> The Adobe ftp site mentioned in one of the responses is no longer officially supported and updated (likely to be fully decommissioned soon).

 

Why on earth would you do that? It's a very useful resource for so many users... I direct people to it almost on a daily basis, to get full installers of Reader, as well as updates to older versions of Acrobat. Yet another strange decision on Adobe's part, harming its customers, for no apparent reason.

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Adobe Employee ,
Dec 13, 2020

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If by you you mean me, understand that I don't make those decisions!

 

- Dov Isaacs, Principal Scientist, Adobe

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Most Valuable Participant ,
Dec 13, 2020

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By "you" I mean Adobe, which you (Dov) happen to represent on these forums, by virtue of being an employee thereof. I understand this is not a decision you (Dov) made. I just wonder what goes through the mind of those that did... It can't cost that much to maintain an FTP server with some files on it, can it?

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