Can't open files with Acrobat reader DC

[Roksi1994]

I am not able to open pdf files with Acrobat reader DC. I tried repairing and reinstalling the program but that worked for couple days and then it stoped working again. I am looking for a permenant solution and any help would be appreciated.

[MeenakshiNegi]

Hi Roksi,

Sorry for the trouble caused.

As you have mentioned, you are not able to open the PDFs in the application. Please provide few details as asked below:

- What happens when you try to open the PDFs? Do you get any any error messages?

- Do you open PDF directly by clicking on it or you open it from the Reader application using the option File > Open.

- Are you opening PDFs from the local storage or from a network drive?

- Are you able to launch the application directly? 

- It would be helpful if you can share the application and the OS version number. (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi

[Roksi1994]

-Nothing happen when I click on a pdf file. No error messages.

-The program itself can't be open.

- Yes, I am trying to open files from a local storage.

-Nope

-I reinstalled the program recently so it should be on the latest version. PC is running Windows 10.