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Can't open PDF document

Community Beginner ,
May 27, 2019

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Hellow,

I receive in my Gmail documents in PDF form.

When I open them I see the document but I would like to save it and can't see how to do it. Also tried to right-click the mouse on the document but option for saving  doesn't open up.

How do I save these docs ?

Correct answer by ikehgl1 | Community Beginner

The problem is solved: I was using Chrome to open my mail in Gmail.

As soon as I changed the browser and used Explorer saving and opening the docs is fine.

I wonder why Chrome didn't work well, as Gmail is theirs/

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Can't open PDF document

Community Beginner ,
May 27, 2019

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Hellow,

I receive in my Gmail documents in PDF form.

When I open them I see the document but I would like to save it and can't see how to do it. Also tried to right-click the mouse on the document but option for saving  doesn't open up.

How do I save these docs ?

Correct answer by ikehgl1 | Community Beginner

The problem is solved: I was using Chrome to open my mail in Gmail.

As soon as I changed the browser and used Explorer saving and opening the docs is fine.

I wonder why Chrome didn't work well, as Gmail is theirs/

Views

324

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Community Beginner ,
May 27, 2019

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The title of the above inquiry should read: Can't download a PDF doc.

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Most Valuable Participant ,
May 27, 2019

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Are you opening the file in your browser? Why not download it directly from Gmail, before opening it?

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Community Beginner ,
May 27, 2019

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I open the doc. in Gmail, using my PC.

When the PDF doc. is open, I don't see anywhere a "save" button.

How do I save it ? ( There is an icon of a floppy disk on the upper left corner, but it is in light gray, that is, unusable.

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Most Valuable Participant ,
May 27, 2019

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Instead of opening the file click the Download button on top of the attachment when you hover over it with the mouse.
It looks like this:

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Community Beginner ,
May 27, 2019

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Regardless of whether I open the doc by clicking on it or  clicking  the download arrow - I get the same results: When asking for download the doc opens for viewing, I am not prompted to chose "where to download" it to.

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Most Valuable Participant ,
May 27, 2019

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That's a setting of the browser. What browser are you using?

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Community Beginner ,
May 27, 2019

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The problem is solved: I was using Chrome to open my mail in Gmail.

As soon as I changed the browser and used Explorer saving and opening the docs is fine.

I wonder why Chrome didn't work well, as Gmail is theirs/

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