Can't open PDF files with Adobe Acrobat Reader DC anymore, and not even the application itself

[Joel95]

Hi! I can no longer open PDF files with Adobe Acrobat Reader DC anymore, and not even the application itself. I have to open them with my browser. I have tried most things, but nothing works. Adobe support couldn't help me either when I let them control my computer. Would be very thankful for any help.

See the video I recorded of my screen and I talk more about the issue.
https://www.loom.com/share/82b84e248a9845c3b49ffc86f9f09e5a

[Amal.]

Hi Joel,

Hope you are doing well and sorry for the trouble. As described you aer unable to open any PDF file nor the application itself.

Please try to create a new test user profile on Windows with full admin rights as described here : https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...  and then try to open the PDF file or Adobe Acrobat/Reader DC and check if that works.

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the links below:

For Acrobat Reader DC : https://get.adobe.com/reader/enterprise/

For Acrobat DC: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal

[Joel95]

Thanks! Now I've tried everything. It only worked when I created a new user account on my PC. But I don't want to use a new account and having to download all my apps and softwares again and do all logins and installations for all things I have. Just doing that to be able to open PDf is probably not worth it, so will use another program than Adobe for PDFs 😞

[Amal.]

Hi there 

I am sorry for the delay in response. Please try to repair the user profile as described here https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12... and see if that works for you.

Regards

Amal