Can't print a Word document as a PDF

New Here ,
Jan 11, 2021

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Hello: I currently have an active Adobe Reader account, but when I try to print a Word document as a PDF I get the message: "Your Acrobat Trial has expired. Buy now to restore full access to Acrobat."  I don't understand. Can I please speak to a real person by phone? Thank you.

Below is the message I got during a chat session: 

Hello Linda, I'll be happy to assist you with your Adobe Reader installation request. I do see that you have an active account with us registered under the email address for [Address removed by moderator]. Please use the below link to install the same and let us know further :

https://get.adobe.com/reader/otherversions/

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Most Valuable Participant ,
Jan 11, 2021

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Reader does not allow you to create PDF files on its own. You must have Acrobat or a subscription to the Adobe PDF Pack online service to do it.

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Most Valuable Participant ,
Jan 11, 2021

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PS. You should not post your email address to the forum! You're likely to get contacted by scammers, so be careful.

I will remove it now from your post above.

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