Can't "save as" on my new Mac

[Guest]

I downloaded a PDF from an email, opened it in Adobe Reader Acrobat (DC), and now when I try to save it to a particular folder, cannot because when I click on the "save as" all I get is an empty white box. I tried re-installing, but when I do the installation fails because it is already there. So I went to see how to uninstall it, and was invited to look for the CreativeCloud icon on the Apple menu bar, and it is not there.

Help, please.

[AnandSri · Accepted solution]

Hello skytten2018

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please try the following steps mentioned below:

1. Navigate to Edit>Preferences>General and uncheck these two options:
   1. Uncheck Show online Storage when opening files.
   2. Uncheck Show online storage when saving files.
2. Close Acrobat and launch it again and try saving any files and see if this brings any difference.

If the issue persists, please use the Acrobat cleaner tool to remove Adobe Reader and reboot the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Install Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Anand Sri.

[Guest]

Hello Anand. Actually, I couldn't wait, so I followed Apple's advice and

downloaded an older version of Acrobat Reader (from 2014 if I remember

correctly). It works just fine.

I will try your solution if I am ever moved to download the updated Reader.

Thanks,

Elizabeth

[gfolliet]

Than k you so much - that worked like a charm!

[galitreuben@me.com]

did the trick!!!

[Quarriers]

Well done Anand - that worked a treat!

Dave

[sgpgscurtis]

2020 Menu differet but after proling around for settings your suggestion worked.  Thanks.   Maybe download setup menu should have some options?

Gary

[jd_terry]

Sep 18, 2020

I tried this fix. It worked, without having to shutdown and re-open Adobe Reader! (I am using Catalina 10.15.6 and Adobe Acrobat Raeder DC Adobe Architecture: x86_64 Build: 20.9.20074.389258 AGM: 4.30.101 CoolType: 5.14.5 JP2K: 1.2.2.46033)

Thanks for the help!

[Meg Hansen]

Thank you!!! It worked!

[Abanerji123]

I am having the same issue. Adobe does not like macs or safari for some odd reaosn. 

[MeenakshiNegi]

Hi Abanerji,

Thank you for reaching out.

As you have mentioned you are experiencing the same issue, do you get blank Save as window when trying to save the PDF? 

If yes, please use the troubleshooting steps suggested in the following link: https://helpx.adobe.com/acrobat/kb/blank-save-as-dialog-mac.html

Check if that helps.

Let us know how it goes.

Regards,

Meenakshi

[geonaru]

Hi, 

I had the same issue with a newly purchased subscription to Acrobat Pro DC. After months of frustration, reinstalling and questioning if I lost my mind for not being able to execute this basic task, I found this forum and yes it worked. But the bigger question is: why shouldn't I be able to save directly to my icloud, when I'm paying a monthly fee for a fancy Acrobat subscription? I find it appaulling that after years of this problem being signaled by various users, Adobe didn't bother to fix the issue... I'll try to work this way for a while and see how annoyed I get by keep doing the extra steps, but I may just be a deal breaker for me. 

[webs3000]

2022 worked using macOS Catalina v 10.15.7 using Adobe Acrobat Pro DC v 2022.002.20212 from Creative Cloud

[MHSMusicman]

Thanks so much; this worked.