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can't SAVE AS pdf's

New Here ,
Aug 31, 2018

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After updated Adobe Reader DC, I can no longer use the SAVE AS function to save a pdf. 

I'm not having this issue with any other document in excel or word, it is only when I'm trying to SAVE AS  from a pdf.

I uninstalled the Adobe program and then reinstalled it, but that didn't work.  I use the SAVE AS function constantly

as a way to rename and place the doc in the appropriate folder on my laptop.

Please help!

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Correct answer by try67 | Most Valuable Participant

Go to Edit - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

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can't SAVE AS pdf's

New Here ,
Aug 31, 2018

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After updated Adobe Reader DC, I can no longer use the SAVE AS function to save a pdf. 

I'm not having this issue with any other document in excel or word, it is only when I'm trying to SAVE AS  from a pdf.

I uninstalled the Adobe program and then reinstalled it, but that didn't work.  I use the SAVE AS function constantly

as a way to rename and place the doc in the appropriate folder on my laptop.

Please help!

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

Go to Edit - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

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Most Valuable Participant ,
Sep 01, 2018

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What do you mean? Do you not see this menu item at all under the File menu? Do you see it but it doesn't work?

Please provide more details.

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New Here ,
Sep 16, 2018

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When I use the SAVE AS, the box pops up, however, it is entirely blank.  You have any idea how to fix it?

It only happens when I'm trying to SAVE AS a PDF.  Word & Excel work just fine.  I tried uninstalling and then

reinstalling Adobe (I have the export paid version).  Still no work.

Any help will be very much appreciated.

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Most Valuable Participant ,
Sep 16, 2018

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Go to Edit - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

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New Here ,
Oct 05, 2018

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I'm experiencing the same issue after this new update.

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New Here ,
Oct 05, 2018

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The fix worked! Thank you!

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Most Valuable Participant ,
Oct 05, 2018

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Make sure this setting isn't enabled once more...

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New Here ,
Apr 23, 2019

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Thank you so much! After two weeks of looking for an answer, finally, you helped me. Thank you.

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New Here ,
Dec 12, 2019

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I want to save to my computer, not online.   I'm having the same problem.  This suggestion did not work for me.  Whatever Adobe has done, this needs to be corrected. 

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New Here ,
Dec 12, 2019

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Any other ideas?  This didn't work for me.

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Adobe Employee ,
Dec 13, 2019

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Hi PaulT_in_Dallas,

 

Sorry for the trouble caused.

 

Could you please confirm the application version and OS on the machine?

You can take help of the steps provided in the following link to check the application version.

https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Did you check if the issue occurs with all the PDFs that you try to save or with some particular PDF?

 

We will be waiting for your response.

 

Regards,

Meenakshi

 

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New Here ,
Sep 24, 2019

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Thank you Try67 - that solved the problem for me. Why this work-around should work I'm unsure, but it's great. Thanks

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Adobe Employee ,
Oct 08, 2018

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Hi @leilanis13890030,

Apologize for the inconvenience caused.

If the issue still persists, we would require following information to understand the issue better:

  • Environment/Platform/System information
  • Application (Acrobat/Reader) version
  • Does other views like Document Cloud, My Computer, etc. in home are working as expected?
  • If observing blank view, go to Task Manager(WIN)/Activity Monitor(MAC)
    • check whether a process named "RdrCEF" is running or not?
    • If running, is it in a hanged state?
    • If hanged
      • WIN: right-click on the process and create the dump file and share with us.
      • MAC: select process-> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
  • Check if Rdrcef.exe is crashing [Go to task manager(WIN)/Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes]
    • WIN :
      • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
      • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg
    • MAC:
      • Go to Console -> User Diagnostic Reports
      • Share reports name starting with "AcroCEF"/"RdrCEF"
  • If possible, share a video reproducing the problem.
  • Kindly share the contents of following locations :
    • WIN
      • For 64 bit machine go to :
        • C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0
        • C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF
      • For 32 bit machine go to:
        • C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0
        • C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF
    • MAC :
      • /Library/Application Support//Adobe/Acrobat/<Track>/WebResources/Resource0
      • Content of Acrobat
        • /Contents/Frameworks/AcroCEF Helper
        • /Contents/Helpers/AcroCEF/AcroCEF

Please share the required information to debug the issue further.

-Thanks

Sunil Soni

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New Here ,
Dec 12, 2019

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Seriously?!

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New Here ,
May 19, 2020

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Thank you! I was having this same issue on my iMac and this fix solved the problem. The "Show online storage when saving files" was enabled, the "opening files" was not. 

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New Here ,
Aug 20, 2020

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That worked for me too. Thanks try67!!

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