Copy link to clipboard
Copied
There is one particular PDF that I need to download and input a lot of information into, but each time I download it from Google Drive, it says that I am unable to save any changes that I make to it; I can make changes and print it out, but I cannot "Save As" and create a new PDF file. I've attached an image of one message I receive from Acrobat. How can I fix this?
I'm using a Mac if that makes any difference. Thanks
Copy link to clipboard
Copied
What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat/Reader)?
Copy link to clipboard
Copied
I updated it last night and am using Version 2020.012.20048
Copy link to clipboard
Copied
Hi Russell,
We are sorry for the trouble. As described, Its the issue with one specific PDF file.
++ Adding to the discussion
It would be very difficult to say anything without looking at the file. Please share the PDF file with us for testing so that we can check it at our end.
Upload the file to the Document Cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.
Regards
Amal
Copy link to clipboard
Copied
Hey Amal, I just uploaded the PDF to that link and tried to generate a link to the PDF to send to you, and this message came up.
"Encrypted files can't be sent for viewing"
Copy link to clipboard
Copied
I just unclicked from allowing people to edit the file and it gave me this link.
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:ce5927f3-d47e-4a81-b733-99f22d85676f
Thank you for your help.
Copy link to clipboard
Copied
This file was specifically created in such a way so that it can't be saved with the filled-in data in Reader. There's nothing that can be done about it. The only way to save it is by using Acrobat.
Copy link to clipboard
Copied
Do you know how the owner can change the file so that it can be saved with filled-in data?
Thanks
Copy link to clipboard
Copied
They'll need to apply a specific right to it in the application used to create it (LiveCycle Designer), I believe.
Copy link to clipboard
Copied
Thanks for the help. Unfortunately that's unlikely, since it's a government document pulled straight from the website, so I don't think I have the ability to make them do that.
Copy link to clipboard
Copied
Does you use Adobe Acrobat or Acrobat Reader?
Copy link to clipboard
Copied
I am using Acrobat Reader.
Copy link to clipboard
Copied
Find someone with Adobe Acrobat. He/she can apply the additional Usage Rights to this XFA-form. After that you can save this form even with Adobe Reader.
Copy link to clipboard
Copied
No, don't do that. Messing around with a governmental form is not a good idea. In some cases it can even be illegal.