Can't Save Changes to a Fillable PDF

New Here ,
Sep 29, 2020 Sep 29, 2020

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There is one particular PDF that I need to download and input a lot of information into, but each time I download it from Google Drive, it says that I am unable to save any changes that I make to it; I can make changes and print it out, but I cannot "Save As" and create a new PDF file.  I've attached an image of one message I receive from Acrobat.  How can I fix this?

 

I'm using a Mac if that makes any difference.  Thanks

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Edit and convert PDFs, Mac, PDF forms, Share or review PDFs

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Most Valuable Participant ,
Sep 29, 2020 Sep 29, 2020

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat/Reader)?

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New Here ,
Sep 30, 2020 Sep 30, 2020

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I updated it last night and am using Version 2020.012.20048

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Adobe Employee ,
Sep 30, 2020 Sep 30, 2020

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Hi Russell,

 

We are sorry for the trouble. As described, Its the issue with one specific PDF file.

 

++ Adding to the discussion

 

It would be very difficult to say anything without looking at the file. Please share the PDF file with us for testing so that we can check it at our end.

Upload the file to the Document Cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.

 

Regards

Amal

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New Here ,
Sep 30, 2020 Sep 30, 2020

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Hey Amal, I just uploaded the PDF to that link and tried to generate a link to the PDF to send to you, and this message came up.

 

"Encrypted files can't be sent for viewing"

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New Here ,
Sep 30, 2020 Sep 30, 2020

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I just unclicked from allowing people to edit the file and it gave me this link.

 

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:ce5927f3-d47e-4a81-b733-99f22d85676f

 


Thank you for your help.

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Most Valuable Participant ,
Sep 30, 2020 Sep 30, 2020

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This file was specifically created in such a way so that it can't be saved with the filled-in data in Reader. There's nothing that can be done about it. The only way to save it is by using Acrobat.

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New Here ,
Sep 30, 2020 Sep 30, 2020

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Do you know how the owner can change the file so that it can be saved with filled-in data?

 

Thanks

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Most Valuable Participant ,
Sep 30, 2020 Sep 30, 2020

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They'll need to apply a specific right to it in the application used to create it (LiveCycle Designer), I believe.

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New Here ,
Oct 01, 2020 Oct 01, 2020

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Thanks for the help.  Unfortunately that's unlikely, since it's a government document pulled straight from the website, so I don't think I have the ability to make them do that.  

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Adobe Community Professional ,
Sep 30, 2020 Sep 30, 2020

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Does you use Adobe Acrobat or Acrobat Reader?

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New Here ,
Sep 30, 2020 Sep 30, 2020

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I am using Acrobat Reader.

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Adobe Community Professional ,
Oct 01, 2020 Oct 01, 2020

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Find someone with Adobe Acrobat. He/she can apply the additional Usage Rights to this XFA-form. After that you can save this form even with Adobe Reader.

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Most Valuable Participant ,
Oct 01, 2020 Oct 01, 2020

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No, don't do that. Messing around with a governmental form is not a good idea. In some cases it can even be illegal.

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