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Can't save pdf document

New Here ,
May 21, 2017

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I´ve been working with the same document in Acrobat Reader for a while, using the tools with comments etc. and I never had any problems saving, but suddenly I can't save. When pressing "save" I see a dialogue box saying "save as", but it's all empty so I can't continue. I have tried "repair installation", there are no updates and the automatic saving never worked.

Hi Kts0347,

If you want to save file on local drive of your machine.

"Save" option would be activated only if you made some changes to opened document.

You can always use "Ctrl+Shift+S" to launch save as dialog and you can choose your desired location to save file.

Kindly let us know if it helped.

-Thanks

Sunil Soni

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Can't save pdf document

New Here ,
May 21, 2017

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I´ve been working with the same document in Acrobat Reader for a while, using the tools with comments etc. and I never had any problems saving, but suddenly I can't save. When pressing "save" I see a dialogue box saying "save as", but it's all empty so I can't continue. I have tried "repair installation", there are no updates and the automatic saving never worked.

Hi Kts0347,

If you want to save file on local drive of your machine.

"Save" option would be activated only if you made some changes to opened document.

You can always use "Ctrl+Shift+S" to launch save as dialog and you can choose your desired location to save file.

Kindly let us know if it helped.

-Thanks

Sunil Soni

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May 21, 2017 3
Adobe Employee ,
May 25, 2017

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Hi malinb78378956,

As you have mentioned that the "Save as" windows open as blank, please try the following steps:

  • Launch the application and go to Edit menu > Preference > General.
  • Uncheck the box for "Show online storage when saving files".
  • Click "OK" at the bottom to save the settings.

Now try to save the file and check if it works fine.

Let us know if you still experience the issue.

Regards,

Meenakshi

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May 25, 2017 29
New Here ,
May 25, 2017

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I have Adobe Reader DC and when someone sends me a PDF file, I would like to save it.  My desire is to save it on my PC or possibly to my subscribed cloud storage, which is constantly open and available.

However, the "save" button is inactive, and the drop down menu from "Save" offers only "Save As" and "Save Other"  When I click on "Save As", a white pop up box opens but it never populates with any content (same as described above).  When I click on "Save Other" it offers to save the file as Text.  I tried that however it only created a simple text editor version of the file, without any formatting.

What does work is the "Save to the Adobe cloud" button.  When I click that button, the pdf file saves under the same file name to my Adobe cloud storage.

I followed your instructions above i.e.

  • go to Edit menu > Preference > General.
  • Uncheck the box for "Show online storage when saving files".
  • Click "OK" at the bottom to save the settings.

The result of this action was only to deactivate the button for "Save to the Adobe cloud".  It did not activate the normal "save" button, nor did it make any changes to the "Save As" or the "Save Other" drop down menu choices.   So it removed the only save option that worked.

So, I'm still looking for a way to save my received pdf files  to a location other than the Adobe cloud storage.  The reason is because I don't want to log in to my Adobe account just to download a file.  I want it more accessible - either on my PC or in my full-time connected cloud.

Could use your help here. Thank you.

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May 25, 2017 6
Adobe Employee ,
May 25, 2017

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Hi Kts0347,

If you want to save file on local drive of your machine.

"Save" option would be activated only if you made some changes to opened document.

You can always use "Ctrl+Shift+S" to launch save as dialog and you can choose your desired location to save file.

Kindly let us know if it helped.

-Thanks

Sunil Soni

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May 25, 2017 1
New Here ,
Dec 27, 2017

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THIS WORKED PERFECTLY!!  Thank you!!  This issue has been making me nuts for over 2 months now!

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Dec 27, 2017 1
New Here ,
May 26, 2019

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Thanks it solved my problem.

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May 26, 2019 1
New Here ,
Mar 24, 2020

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Me too!

 

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Mar 24, 2020 0
New Here ,
Dec 31, 2018

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Thank you!  That save me a lot of trouble!

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Dec 31, 2018 0
Community Beginner ,
Feb 21, 2019

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Thank you. Thank you. Thank you.

Had to go to press. Was panicked.

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Feb 21, 2019 0
Community Beginner ,
May 15, 2019

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Worked well for me today. Thanks@

I encountered this problem for the first time today after the update for

- Acrobat Reader DC version 19.12.20034.328841

(Previous version was - Acrobat Reader DC version 19.10.20099.322322 )

Windows 10 Home (x64) Version 1809 (build 17763.475)

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May 15, 2019 1
Community Beginner ,
Jun 16, 2019

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Its FIXED in latest version.on my laptop Windows 10

I have just received updated Acrobat Reader DC version 19.12.20035.332343

The problem appears to have been fixed. Thanks

Windows 10 Home (x64) Version 1903 (build 18362.175)

Install Language: English (United Kingdom) System Locale: English (United Kingdom)

TOSHIBA SATELLITE C850D-12L

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Jun 16, 2019 0
New Here ,
Aug 12, 2019

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This tip actually worked, thanks!

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Aug 12, 2019 0
New Here ,
Sep 18, 2019

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Thank you so much!!

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Sep 18, 2019 0
New Here ,
Sep 21, 2019

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It's not working. Keep getting same error message.

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Sep 21, 2019 0
New Here ,
Sep 27, 2019

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I had the same issue with my adobe reader. But after reading your message how to fix it and this instructions works fine.

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Sep 27, 2019 0
New Here ,
Oct 01, 2019

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Thank you, I know it's 2 years down the road, but I just came across the answer to this which has recently (Sept 2019) started to happen and has driven me nute. Thank you

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Oct 01, 2019 0
New Here ,
Oct 03, 2019

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Thank you for the solution.

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Oct 03, 2019 0
New Here ,
Oct 04, 2019

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Your suggestion was right on the mark ...thanks. What I wonder is did the "show online storage when saving files" something that was there from the beginning or did it get marked by accident or hacking?

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Oct 04, 2019 0
New Here ,
Oct 10, 2019

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Fantastic, problem solved

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Oct 10, 2019 0
New Here ,
Oct 11, 2019

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Sunil this works - brilliant you've saved my file.

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Oct 11, 2019 0
New Here ,
Oct 28, 2019

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Thank you, think solved the problem!

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Oct 28, 2019 0
New Here ,
Nov 11, 2019

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Thank you so much!!! That literally saved my studies!!

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Nov 11, 2019 0
New Here ,
Nov 21, 2019

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THANK YOU!!!  That actually worked!!

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Nov 21, 2019 0
New Here ,
Dec 26, 2019

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This solved the issue for me, by unchecking the box

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Dec 26, 2019 0
New Here ,
Dec 30, 2019

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I have the same problem.  Tried this solution, didn't work in Windows 10.  This has been a continuing problem, and predates Windows 10.  Anything else that might work?  It also happened when I received a pdf document someone had emailed to me.  Even though it was completely filled in on his side when he sent it, what I received was blank.  Had to resort to snail mail.

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Dec 30, 2019 0
New Here ,
Feb 19, 2020

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MAGIC! 🙂 Thanks.

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Feb 19, 2020 0
New Here ,
Feb 24, 2020

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Great tip, worked for me, thanks!

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Feb 24, 2020 0
New Here ,
Mar 10, 2020

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Many thanks for your suggestion. I have been experiencing the same issues as the person who raised the question, and also tried repairing, to no avail.

I completed steps as you suggested, and works immediately! I am so relieved.

 

 

Thank you

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Mar 10, 2020 0
New Here ,
May 22, 2020

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This tip was extremely helpful and did the trick to fix the problem.  Thank you!

 

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May 22, 2020 0
New Here ,
May 22, 2020

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Thank you! Between this and removing and reinstalling the program, I am back up and running. Thank you!

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May 22, 2020 0
New Here ,
May 26, 2020

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Thank you!  I know it's an old post, but I have been unable to save normally for 2 weeks on my Mac with Acrobat Pro.  I had to "save as other" and select one of those options to be able to save.  Otherwise I would just get the spinning disk. But deactivating the "show online storage when saving files" worked. I have no idea how or why that changed and that box became selected. I never touched it. 

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May 26, 2020 0
New Here ,
May 28, 2020

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Thanks a lot!!

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May 28, 2020 0
New Here ,
Sep 11, 2018

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Hi, thank you for this solution!  Works perfectly.

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Sep 11, 2018 0
New Here ,
Jan 15, 2019

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Thank you for posting this question and for everyone who responded with the correct answers! Definitely saving me a lot of time, thank you again!

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Jan 15, 2019 0
New Here ,
Feb 20, 2019

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Go to the "File menu, select "Save As". This is how to fill PDF forms and save it without Adobe Reader. Since Adobe Reader doesn't allow you tosave filled PDF forms, you should find other options mypremiercreditcard.me.

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Feb 20, 2019 0
New Here ,
May 15, 2019

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This has been driving me bonkers!  Thank you!! so much . Fixed issue with corp edition Acrobat Pro v 19.012.20034 on MacBook Pro running High Sierra v 10.13.6

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May 15, 2019 0
Adobe Employee ,
May 16, 2019

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Glad it worked.

Reach out to us for any more concern.

Thanks.

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May 16, 2019 0
New Here ,
May 18, 2019

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Hi,

This issue is ongoing with Adobe Acrobat Reader DC (19.012.20034). Basically the application cannot save open documents properly. Save (Ctrl+S), Save icon and the Save as (Ctrl+Shift+S) options all do the same thing and open a dialog to box to the Save as option. You are forced to select a location and if you prefer the same location, choose to overwrite existing file!! From this point onwards you can make changes and save as you would expect to do in any other application. Each time you open a file you cannot start saving changes immediately unless you choose a file location in the save as dialog that opens as above. This is a bug that needs fixing.

Thanks.

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