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can't save PDF from Internet Explorer embedded Adobe Reader

New Here ,
Mar 06, 2010

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One of our clients use an application to digitally distribute and

approve incoming invoices.  The scanned invoices (PDF's) are

visualised in the webbased application by using the embedded Adober Reader 9.0 in Internet Explorer 8.0.

While there is no problem printing PDF's, on some pc's it is impossible to save a PDF.  When you click on the save icon, nothing happens.

This issue has been resolved on some pc's by reinstalling Adobe Reader, but not on others.

Does anyone know what causes this problem and how it can be resolved?

Thanks in advance!

Thomas

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can't save PDF from Internet Explorer embedded Adobe Reader

New Here ,
Mar 06, 2010

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One of our clients use an application to digitally distribute and

approve incoming invoices.  The scanned invoices (PDF's) are

visualised in the webbased application by using the embedded Adober Reader 9.0 in Internet Explorer 8.0.

While there is no problem printing PDF's, on some pc's it is impossible to save a PDF.  When you click on the save icon, nothing happens.

This issue has been resolved on some pc's by reinstalling Adobe Reader, but not on others.

Does anyone know what causes this problem and how it can be resolved?

Thanks in advance!

Thomas

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New Here ,
Mar 08, 2010

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Thomas-

I have the same problem...

New computer  - Windows 7 Adobe Reader 9.3 the save buttoin does NOTHING!

Old computer - Windows XP - Adobe Reader ver 8 - same online statements - no problem!

I uninstalled Adobe 9 and re-installed the program - no change.  It will print fine but not save the file.

Called Adobe customer service ... spent 16 minutes on hold wiating for a representative-

Finally got a person - she was of NO HELP WHATSOEVER other than to direct me to this forum.

-Elaine

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New Here ,
Mar 08, 2010

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Okay...

I FINALLY managed to locate and download the OLDER version of Adobe Reader -  ver 8.0 -  and that WORKED!

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New Here ,
Jun 30, 2010

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I have the same problem with latest Reader 9.3.3 and it happens inside IE8.

For some reason I can save small reports but not more than couple pages.

Downgrade is not an option for me

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New Here ,
Jul 01, 2010

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I have Windows Explorer 8 and Vista Home Premium 64 bit on two pcs. I can save all downloaded pdf files on one, but can't save my bank statements and credit card statments on the other. I can save pdf files that aren't from protected sites. I have installed all updates to no avail.

I can save my bank statements if I turn off the protected mode, but can't get in to my credit card accounts with the protected mode off.

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New Here ,
Aug 05, 2010

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I have the same issue.

This problem seems to be popping up on a lot of sites.

Adobe!  Hello, anyone home?

Win7, Office 2007, Acrobat Reader 9.3.3

Thanks in advance for a solution.

dlowrey1

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New Here ,
Oct 19, 2010

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I discovered the same problem after getting a new computer running Win7 64bit, Office2010, Adobe 9.4.0 MUI...Microsoft store installed the latest Adobe Reader version.  I don't know what MUI is, stands for, etc... All I know, is until I got this new computer, I could open any pdf and do a 'save as'...and now I can't! Is there a solution here Adobe???

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Engaged ,
Oct 20, 2010

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Adobe Reader MUI is Adobe's Multilingual User Interface version. This product is capable of installing any combination of supported languages.It is different from normal reader.I need to know few things before I can help you:

1.Now,are you not able to save ANY pdf or only some specific pdf?

2.Is the Save as option disabled?

3.Are you able to  save pdf when you open them directly in Reader.Do one thing,open any pdf in Adobe Reader and just try to do "Save as" for it.Now close Reader and open same pdf in Internet explorer and try to save it from there.Please let me know the result.

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New Here ,
Nov 04, 2010

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Yes, that is exactly what I did and still nothing.  The save option had disappeared from both the web based reader as well as the desktop one.  I went into the settings and changed it for the desktop one to bring back the save option.  I even restarted my pc after that to see if it will have any effect on the web based one.  But nothing.  This is getting really frustrating now

For me, the problem is present in both IE and Chrome.  My OS - Win 7  32 bit.

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New Here ,
Nov 05, 2010

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I can save a pdf file from the Adobe Reader program...it IS when downloading a pdf from the internet.  A simple task that we've all done millions of times, doing a save or save as from a downloaded pdf.  I use IE8.  I did just discover that it's not every site! It's most frustrating when attempting to save my business' bank statements! Something I've done for years.  Is there something that can be done?  Thanks

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New Here ,
Dec 04, 2010

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I was having same problem with inability to save from some sites - especially utility statements.  I had Adobe Reader 9 and just upgraded to Reader X.  When I open statements online now, I CAN save them as pdfs.  You don't see the "normal" pdf menu (like the Save icon) but if you go to the top menu, you can do a Save As.

Vista, IE 7.

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New Here ,
Dec 13, 2010

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As a kludge ...

If you have an "Send page by email..." option on your "Page" menu, and click that, a blank email message with the PDF as an attachment *may* be created, depending on your email tool. You may well be able to save that attachment!

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