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Cannot attach PDF as attachment

New Here ,
Jun 12, 2019

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Goodmorning everyone,

I have been struggling with the following issue. Whenever I try to add a PDF as an attachment, I get the error message "an error occurred while sending mail"

I currently have the following version of Adobe, Office and Windows installed;

- Adobe Acrobat Reader DC version : 2019.012.20034

- Microsoft Office 365 : version 16.0.11629.20238

- Windows Server 2012R2 version 6.3 build 9600

I have tried the following things so far;

- Repair Adobe from the Help menu;

- Remove Adobe from the control panel;

- Reboot;

- Reinstall;

- Update Adobe;

- Removed Adobe again but now using the Adobe Removal tool;

- Reinstall (update/etc)

Diidn't help;

I checked if Outlook was set as default. It was set as default mail client within Windows but also within Adobe (Preferences)

I have repaied and updated Office to the latest version, but nothing worked.

Does anyone have a solution?

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Cannot attach PDF as attachment

New Here ,
Jun 12, 2019

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Copied

Goodmorning everyone,

I have been struggling with the following issue. Whenever I try to add a PDF as an attachment, I get the error message "an error occurred while sending mail"

I currently have the following version of Adobe, Office and Windows installed;

- Adobe Acrobat Reader DC version : 2019.012.20034

- Microsoft Office 365 : version 16.0.11629.20238

- Windows Server 2012R2 version 6.3 build 9600

I have tried the following things so far;

- Repair Adobe from the Help menu;

- Remove Adobe from the control panel;

- Reboot;

- Reinstall;

- Update Adobe;

- Removed Adobe again but now using the Adobe Removal tool;

- Reinstall (update/etc)

Diidn't help;

I checked if Outlook was set as default. It was set as default mail client within Windows but also within Adobe (Preferences)

I have repaied and updated Office to the latest version, but nothing worked.

Does anyone have a solution?

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206

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 19, 2019

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Goodmorning,

Nobody know a solution for this problem?

Regards,

Ramon

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Akki_24 LATEST
Adobe Employee ,
Aug 02, 2019

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Hey Ramon,

We apologize for the delay in response to your query. Are you still experiencing the same error or managed to find the solution?

Since you have tried all the possible efforts to troubleshoot error while attaching PDF as email. You may try the few further steps to see if this helps-

1- Acrobat and Reader official update (19.012.20035) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates or refer to DC Release Notes — Release Notes for Acrobat DC Products

2- Try the steps given here: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

3- Try removing and re-adding the email account from Reader>Edit>Preferences>Email Account.

Hope this helps. Or if you have managed to find the solution, then please help us with your findings.

Thanks,

Akanchha

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