Highlighted

Cannot email a PDF document from Reader. Error Message.

New Here ,
May 21, 2019

Copy link to clipboard

Copied

Must have had some sort of update. As a result I an no longer email a pdf document from Adobe  Reader using my regular email account (I've ALWAYS been able to do this...until two days ago). When I Open the pdf document and click the "mail" icon I now get a window  (that is different than it's been the last few years) with a lot of options I don't want or need, I choose "attach to an email" and then  receive a pop up that says there's an error and to check my port settings (which have not changed). I'm having to save every document and then drag into my email. Whats going on? All my email client info is correct in my settings

Error Message Reads: Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator.

I've uninstalled and re-installed twice.

My port settings in my email account are unchanged.

All of my email POP and SMTP settings and passwords line up.

I have a MacBook Pro with Mojave 10.14 version

help!! Adobe chat guy kept telling me my "account had been canceled" but I am using the free version. Just need to be able to Read, Print, Open and attach a PDF to my Cox email account and send!

IMG_3193.JPG

Views

784

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot email a PDF document from Reader. Error Message.

New Here ,
May 21, 2019

Copy link to clipboard

Copied

Must have had some sort of update. As a result I an no longer email a pdf document from Adobe  Reader using my regular email account (I've ALWAYS been able to do this...until two days ago). When I Open the pdf document and click the "mail" icon I now get a window  (that is different than it's been the last few years) with a lot of options I don't want or need, I choose "attach to an email" and then  receive a pop up that says there's an error and to check my port settings (which have not changed). I'm having to save every document and then drag into my email. Whats going on? All my email client info is correct in my settings

Error Message Reads: Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator.

I've uninstalled and re-installed twice.

My port settings in my email account are unchanged.

All of my email POP and SMTP settings and passwords line up.

I have a MacBook Pro with Mojave 10.14 version

help!! Adobe chat guy kept telling me my "account had been canceled" but I am using the free version. Just need to be able to Read, Print, Open and attach a PDF to my Cox email account and send!

IMG_3193.JPG

Views

785

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 21, 2019

Copy link to clipboard

Copied

Hello ReganBuscemi,

We're sorry for the trouble you had, which email client is configured as the default email application?

Navigate to Adobe Reader's Preferences from Acrobat Reader>Preferences>Email Accounts> and check.

Is it a personal computer or an office machine? try connecting the machine to a different network environment like a guest wireless network or a mobile hotspot and try sending the PDF as an email attachment.

Would you mind checking the current verison of Adobe Reader installed? To identify, please take help from Identify the product and its version for Acrobat and Reader DC

We're here to help, just need more info.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 22, 2019

Copy link to clipboard

Copied

Anand,

Hi there. I'm running on a personal computer on a secure home network. Cox is my email client and i'm running Adobe Acrobat Reader DC Version 2019.012.20034

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 10, 2019

Copy link to clipboard

Copied

We are having the same problem. We are running Outlook 365 on a Windows 2012 Terminal Server.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC