Cannot install Adobe Acrobat Reader

New Here ,
Sep 03, 2020 Sep 03, 2020

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Trying to install Adobe Acrobat Reader on MacBook Air. Keep getting the message that installation cannot be completed because a newer version exists in the installation area. Told to contact support. Help

 

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Most Valuable Participant ,
Sep 03, 2020 Sep 03, 2020

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Run this tool and then try again: https://labs.adobe.com/downloads/acrobatcleaner.html

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Adobe Employee ,
Sep 03, 2020 Sep 03, 2020

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Hi Linda

 

++ Adding to the discussion

 

Please check the trash for any Adobe Acrobat related file and try emptying the trash and try again to install the application.

 

If it still doesn't work, please run the Acrobat Cleaner tool as suggested by try67, reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Let us know how it goes.

 

Regards

Amal

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