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Cannot open neither newly-created nor hyperlinked files in Reader

New Here ,
Sep 19, 2019

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Hello,

I have the following issue in my Windows 10 pc:

when I save a Word file as PDF, rather than automatically opening it in Reader I receive an error message like 'No application registered to open the file' (freely translated from Italian). So I have to go to the Computer Resources and open it from there.

The same happens when I try to open a link to a PDF file that is saved in my HD from a Word document.

There seems to be a mis-communication issue between Word and Reader.

Is there a solution to fix this problem?

I am using Adobe Acrobat Reader DC (that works fine in all other respects).

--Carlo

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General troubleshooting, View PDF

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Cannot open neither newly-created nor hyperlinked files in Reader

New Here ,
Sep 19, 2019

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Hello,

I have the following issue in my Windows 10 pc:

when I save a Word file as PDF, rather than automatically opening it in Reader I receive an error message like 'No application registered to open the file' (freely translated from Italian). So I have to go to the Computer Resources and open it from there.

The same happens when I try to open a link to a PDF file that is saved in my HD from a Word document.

There seems to be a mis-communication issue between Word and Reader.

Is there a solution to fix this problem?

I am using Adobe Acrobat Reader DC (that works fine in all other respects).

--Carlo

Topics

General troubleshooting, View PDF

Views

81

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 19, 2019

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FIXED!

I went to Preferences > General > 'Select as default PDF reader' and followed the instructions. A previous version of Reader was selected.

Now it works.

--Carlo

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Amal. LATEST
Adobe Employee ,
Sep 19, 2019

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(Edited Response)

 

Hi Carlo,

 

Thank you for confirming that, we are glad to hear that the issue got resolved.

 

Feel free to contact us for any assistance in the future.

 

Regards,

Amal

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