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Cannot open PDF docs

New Here ,
Jan 20, 2015

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I am trying to open PDF files posted by immigration Canada and when I click on their links I am told that Adobe Reader is out of date and requires version XI which I already have. What really throws me off is the fact that I am able to download half of the files (which require the same specs), while the other half are inaccessible. Does anyone have any recommendations?

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Correct answer by Bernd Alheit | Adobe Community Professional

The PDF viewer of Google Chrome can't display XFA forms. Enable the Adobe Reader plugin in Chrome or use another browser, like Internet Explorer.

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Cannot open PDF docs

New Here ,
Jan 20, 2015

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I am trying to open PDF files posted by immigration Canada and when I click on their links I am told that Adobe Reader is out of date and requires version XI which I already have. What really throws me off is the fact that I am able to download half of the files (which require the same specs), while the other half are inaccessible. Does anyone have any recommendations?

Adobe Community Professional
Correct answer by Bernd Alheit | Adobe Community Professional

The PDF viewer of Google Chrome can't display XFA forms. Enable the Adobe Reader plugin in Chrome or use another browser, like Internet Explorer.

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Adobe Community Professional ,
Jan 20, 2015

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What browser do you use?

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New Here ,
Jan 20, 2015

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Chrome

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New Here ,
Jan 20, 2015

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Adobe Community Professional ,
Jan 20, 2015

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The PDF viewer of Google Chrome can't display XFA forms. Enable the Adobe Reader plugin in Chrome or use another browser, like Internet Explorer.

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New Here ,
Jan 20, 2015

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Thank you very much for your help! You have made my day that much easier!

I hope you have a great afternoon!

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LEGEND ,
Jan 20, 2015

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New Here ,
Jun 12, 2015

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I have the exact same problem and I'm using internet explorer!!  Every time I always get this message:

Please wait...

If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html.

For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

but it never changes!!! I download it and the file comes up fine but when I start typing it crashes.  What's going on???

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LEGEND ,
Jun 12, 2015

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What is your Reader version?

Do you use the Adobe/Acrobat Reader plugin, or some other PDF viewer on IE (e.g. the Windows 8 PDF viewer) ?

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New Here ,
Jun 12, 2015

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my Adobe reader is version 11.0.11 and I'm not sure about the second question…sorry I never really had this problem before, so I wouldn't know how to check

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New Here ,
Jun 12, 2015

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I also have a mac sorry I should have mentioned that before

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New Here ,
Jun 12, 2015

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ummm…and I'm dumb I meant I use Safari not internet explorer

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Adobe Community Professional ,
Jun 13, 2015

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Apple Preview can't display XFA forms.

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New Here ,
Jun 13, 2015

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I fixed it and it's working perfectly fine now but I had to uninstall adobe reader and reinstall. I'm not sure why, it was the same version, but at least it works now

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New Here ,
Feb 27, 2016

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What adobe plug-in? Where can I get it and is it listed on Internet?

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AmraA LATEST
New Here ,
Dec 08, 2019

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PLEASE HELP ME.

I have similar problem with same site, cannot open pdf files and explanation is that my version is old.

Problem is, when I download Acrobat using link provided in explanation is says NEVER VERSION ALREADY INSTALLED.

I cannot find Acrobat anywhere in my computer to even check which version I have.

I am literary loosing my mind now since I have to submit this application soon.

Help. Thanks,

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