Highlighted

Cannot open PDF file in reader

New Here ,
Jun 23, 2019

Copy link to clipboard

Copied

Hi. I was using free version of Adobe Reader and around an hour ago I subscribed and downloaded the creative cloud with Acrobat DC. But the PDF file I was using in free version still opens as a free version and I cannot edit anything in that. When I press EDIT button on the right side of the software, it says I should download Acrobat DC and when I hit the download button, the creative cloud opens and it says it is already downloaded and installed. I can't edit my PDF file. What should I do?

I am using w10

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot open PDF file in reader

New Here ,
Jun 23, 2019

Copy link to clipboard

Copied

Hi. I was using free version of Adobe Reader and around an hour ago I subscribed and downloaded the creative cloud with Acrobat DC. But the PDF file I was using in free version still opens as a free version and I cannot edit anything in that. When I press EDIT button on the right side of the software, it says I should download Acrobat DC and when I hit the download button, the creative cloud opens and it says it is already downloaded and installed. I can't edit my PDF file. What should I do?

I am using w10

Views

57

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 23, 2019 0
New Here ,
Jun 23, 2019

Copy link to clipboard

Copied

Problem solved by the team member Sanjana. Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2019 0
Adobe Employee ,
Jun 24, 2019

Copy link to clipboard

Copied

Hey Cantopal,

That's great! its working for you now.

As described above, I believe your default PDF viewer was Adobe Reader DC and because of that your PDF file was keep opening through the freeware which doesn't have the Edit functionality.

Changing the default application to Acrobat DC might have solved the problem.

Let us know if there's any further assistance is required.

Thanks,

Akanchha 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2019 0