Hi there,
Sorry for the delay in response.
As the application is not loading, please try once to remove the application using the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and reboot the machine.
Try installing the application from this link https://get.adobe.com/reader/enterprise/
Check if that makes any difference.
If you still receive the error message when trying to load the application, would you mind sharing some details to further investigate this issue?
- What is the application and OS version installed on the machine?
- Are you using any security software/ antivirus on the machine?
- Share the logs collected via the Acrobat and Reader Process Monitor tool (https://labs.adobe.com/downloads/acrobatmonitor.html)
- Share the installer logs. You can find installer logs from the following location on Windows: \Program Files (x86)\Common Files\Adobe\Installers
Please feel free to post here if you have any questions or need any help.
We will be waiting for your response.
Regards,
Meenakshi
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