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Cannot type in any fields...

Participant ,
Jun 01, 2019

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Several months ago I found I was unable to type anything into the Find or Search tools fields in Reader DC.

I can click and place an I-bar cursor. I can highlight and copy text. But when I type on the keyboard, nothing appears in the Find or Search tools fields.

I always have had the latest version.

I searched on these forums and found at https://forums.adobe.com/thread/2208416

that I could try removing Reader DC using Cleaner tool and then reinstall Reader DC from  http://get.adobe.com/reader/enterprise/ . I did that with no change in the issue.

Please advise how to further troubleshoot. Thank you.

below is a link to a bug report that I have created. Please go vote and maybe we can get more attention to this matter. I don't know about y'all but I have 19 employees complaining daily about this issue. 

Cannot type anywhere and keyboard shortcuts do not work. – Share your feedback on Acrobat DC

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Cannot type in any fields...

Participant ,
Jun 01, 2019

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Several months ago I found I was unable to type anything into the Find or Search tools fields in Reader DC.

I can click and place an I-bar cursor. I can highlight and copy text. But when I type on the keyboard, nothing appears in the Find or Search tools fields.

I always have had the latest version.

I searched on these forums and found at https://forums.adobe.com/thread/2208416

that I could try removing Reader DC using Cleaner tool and then reinstall Reader DC from  http://get.adobe.com/reader/enterprise/ . I did that with no change in the issue.

Please advise how to further troubleshoot. Thank you.

below is a link to a bug report that I have created. Please go vote and maybe we can get more attention to this matter. I don't know about y'all but I have 19 employees complaining daily about this issue. 

Cannot type anywhere and keyboard shortcuts do not work. – Share your feedback on Acrobat DC

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Jun 01, 2019 0
Community Beginner ,
Jun 05, 2019

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I am having the same issue with 3 computers in our office.

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Jun 05, 2019 1
Participant ,
Jun 11, 2019

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Lance ww14719713, what operating system do you have?

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Jun 11, 2019 0
Community Beginner ,
Jun 12, 2019

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windows 10

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Jun 12, 2019 0
New Here ,
Jun 26, 2019

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Hi all,

It would be nice to get help to this issue. I have the same problem. At work, I can use Reader no problem. At home, none of the fields of the program can be typed into (Find, Advanced Find, Page number, Zoom %, ...). You can get around the problem for page numbers and zoom, but the Find feature is impossible to use. I currently have to use another PDF viewer at home.

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Jun 26, 2019 0
Participant ,
Jun 26, 2019

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I'm thinking it could be related to Windows 10.

s3lvah, do you have Windows 10?

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Jun 26, 2019 0
New Here ,
Jun 26, 2019

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Yeah, Win 10 at home and Win 7 at work. But I've had 10 at home for years, and only started suffering from this recently.

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Jun 26, 2019 0
New Here ,
Jul 01, 2019

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Still have this issue. It was briefly gone yesterday when I opened a certain PDF, but today, even with that one I can't type into any fields. Weird.


Another symptom is that bringing up the 'Find' field with Ctrl + F isn't possible when it isn't working (press and nothing happens), but yesterday Ctrl + F worked as well.

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Jul 01, 2019 0
Community Beginner ,
Jul 15, 2019

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This issue has now spread to all windows 10 machines in our office, total of 19. Strange thing is my laptop is windows 10 and has the full Acrobat and the reader version. The full version work fine but the reader, keyboard input does not work. I tried to chat with support today and the response was Acrobat it supported through forums and I need to wait for an answer. When I stated people in the form have been waiting since June 1st. the response was it is a know issue and they are working on it. Until they have a resolution we just have to wait I guess. I have found one workaround, you can right click in the search box and paste. Filling out forms which we do a lot of on one desk, it is a pain to type all of the responses in word then copy and paste each into all of the form fields.

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Jul 15, 2019 0
Participant ,
Jul 15, 2019

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Thanks for sharing what you've found out, lance ww14719713 - at least it's a known issue.

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Jul 15, 2019 0
Adobe Community Professional ,
Jul 16, 2019

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Hi

I am not having this issue on my Mac, but since several of you seem to have pinned it down to Windows, can someone make a bug report to the engineers here: Share your feedback on Acrobat DC and post the link back to this thread so others can vote and share there thoughts?

Include your version of Acrobat Reader and Windows and a full description of the issue.

~ Jane

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Jul 16, 2019 0