Highlighted

Cannot use Acrobat 2017 on new computer

New Here ,
Sep 10, 2020

Copy link to clipboard

Copied

My computer failed last week and I had a new one built.

My hard drive was cloned but now my Acrobat 2017 is not working. When I try to use it, it thinks I'm using the paid version of DC and says the serial number is not valid.

 

Help please.

Topics

General troubleshooting

Views

15

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot use Acrobat 2017 on new computer

New Here ,
Sep 10, 2020

Copy link to clipboard

Copied

My computer failed last week and I had a new one built.

My hard drive was cloned but now my Acrobat 2017 is not working. When I try to use it, it thinks I'm using the paid version of DC and says the serial number is not valid.

 

Help please.

Topics

General troubleshooting

Views

16

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Sep 10, 2020

Copy link to clipboard

Copied

You can't clone Adobe software. Well, you can, but the licensing won't work. Did you reinstall it at all, or is this just a copy of the old disk? Please explain "thinks I'm using the paid version of DC and says the serial number is not valid." -- Acrobat 2017 is a paid product with a serial number. Acrobat DC is a paid product but has no serial number.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC