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Certain PDFs completely freeze Adobe Reader

New Here ,
Sep 12, 2019

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I have attached the dxdiag for my system which otherwise works perfectly. I work in the construction industry and we look through plans of all sizes and complexities -- from a few pages to a few thousand pages with differing transparencies and comments.

 

While Reader being painfully slow at times is nothing new, there are some files that will completely freeze it (as in, "not responding" indefinitely). I can't attach the files here due to size and security constraints. At this point, after un/re-installing and ensuring everything is on the up and up from a system standpoint, I am in the dark on the next steps to take.

 

Some people in the office can open the same file and it will navigate fine (even though very slowly). I'm looking for some advice on what I can do to fix this issue. Thanks to anyone for their help. 

 

Running: Adobe Acrobat Reader DC - Continuous Release | Version 2019.012.20036

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Certain PDFs completely freeze Adobe Reader

New Here ,
Sep 12, 2019

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I have attached the dxdiag for my system which otherwise works perfectly. I work in the construction industry and we look through plans of all sizes and complexities -- from a few pages to a few thousand pages with differing transparencies and comments.

 

While Reader being painfully slow at times is nothing new, there are some files that will completely freeze it (as in, "not responding" indefinitely). I can't attach the files here due to size and security constraints. At this point, after un/re-installing and ensuring everything is on the up and up from a system standpoint, I am in the dark on the next steps to take.

 

Some people in the office can open the same file and it will navigate fine (even though very slowly). I'm looking for some advice on what I can do to fix this issue. Thanks to anyone for their help. 

 

Running: Adobe Acrobat Reader DC - Continuous Release | Version 2019.012.20036

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Sep 12, 2019 0
Akki_24 LATEST
Adobe Employee ,
Sep 13, 2019

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Hey there!

Thanks for well explaining the issue.

As confirmed, your current version of Adobe Acrobat Reader DC is Version 2019.012.20036. 

 

Acrobat and Reader official update (19.012.20040) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: Release Notes  https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

Once updated, reboot system and check back

 

Thanks,

Akanchha 

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