Choose paper source by PDF page size

New Here ,
Feb 10, 2021

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I think a recent update may have disabled this. Whenever I check this option the page size stays the same. I now have to choose the paper size and orientation manually everytime I try to print. Anybody else experiencing this or know of a fix?

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General troubleshooting, Print

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1 Correct Answer

Adobe Employee , Feb 15, 2021
MeenakshiNegi Adobe Employee , Feb 15, 2021
Hi All,   Thank you for your patience and sorry about the trouble caused.   We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.  Please update the application to the latest version. In the application, go to Help > Check for updates.   For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe     L...

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Community Beginner ,
Feb 10, 2021

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I am also experiencing this issue. I have been printing mixed files (letter and legal) with the same laptop and printer for months, but now it will only print one paper type at a time. I unistalled and reinstalled both Adobe and the printer driver software and am selecting "Choose paper source by PDF size" in the print window, but it will still only print all letter or all legal.  

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New Here ,
Feb 10, 2021

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I am also having this same problem.  Has anyone found a solution yet?

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New Here ,
Feb 10, 2021

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I'm having the same issue as well. 

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New Here ,
Feb 10, 2021

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I have this problem also. An absolute pain when you regulary print different documents between A4 and A0.

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New Here ,
Feb 10, 2021

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We've been noticing this at our office, too. It looks like both this and the "auto" paper orientation checkboxes no longer overide the settings in Page Setup, which really makes mixed-size printing a pain. This has only started in the last couple of days and affects our entire office, so I think the OP is right in suspecting an update.

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Adobe Employee ,
Feb 11, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please look the the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/quot-choose-paper-source-by-pdf-page-size-quot-not-wor... and see if that helps.

 

Regards

Amal

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New Here ,
Feb 11, 2021

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Thanks for the quick reply. I'll attach the link for solution below

 

https://community.adobe.com/t5/acrobat-reader/unable-to-print-by-pdf-page-size-latest-update-fix/td-...

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Adobe Employee ,
Feb 15, 2021

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Hi All,

 

Thank you for your patience and sorry about the trouble caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Feb 15, 2021

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This does not fix the issue.  It only fixes the issue if I am printing on single page.  If I print multiple pages that are a mixture of legal and letter it still prints the default.

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