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We've been having issues with an install of Reader DC on a Server 2012 R2 machine. Acrobat Reader only crashes when a PDF is saved to any location on the machine and then closed.
The crash log is below:
Faulting application name: AcroRd32.exe, version: 20.6.20042.43423, time stamp: 0x5e616a22Faulting module name: ntdll.dll, version: 6.3.9600.19678, time stamp: 0x5e82c0f7Exception code: 0xc000000dFault offset: 0x000f5504Faulting process id: 0xfbcFaulting application start time: 0x01d620e6a954d2beFaulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: f62a6938-8cd9-11ea-813c-0050569aa981Faulting package full name:Faulting package-relative application ID:
What I've done:
- Repaired Installation
- Disabled Protected Mode
- Added the bProtectedMode registry key
- Tried in safe mode
- Run Windows Updates
- Made a new user profile
- Tried a different version of Reader (tried Server 2012 version, same result)
- Run SFC /scannow under elevated command prompt, comes back clean
- Used Procmon to watch and record when it faults. Getting a major buffer overflow when it closes. I can attach the procmon log if requested.
We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.
If the issue still persists, please try to update the application to the new version available. Go to Help > Check for Updates and see if that works for you
Let us know how it goes