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Ctrl + C not working in Reader

New Here ,
May 22, 2019

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I suddenly can't copy text using Ctrl + C from Adobe Reader now. This has always worked well but now I am forced to right click to be able to copy. Affecting documents that aren't secured. Help please.

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Ctrl + C not working in Reader

New Here ,
May 22, 2019

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I suddenly can't copy text using Ctrl + C from Adobe Reader now. This has always worked well but now I am forced to right click to be able to copy. Affecting documents that aren't secured. Help please.

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Adobe Employee ,
May 22, 2019

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Hi Samc,

Sorry to hear about the trouble.

As mentioned, you have not been able to copy any text using the keyword shortcut Ctrl+C but its working with right click and copy. Have you applied any changes recently? Like installing the Reader update or windows update?

  • Would you mind sharing the exact version of Adobe Reader you are working on? Open Reader>Help>about Adobe Reader.

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

  • For testing, You may check with a different PDF, it could be a possibility that its an document specific issue.
  • If you have got the latest version 2019.012.20034 already installed, then as a workaround try Adobe Reader>Edit>Preferences>Security (Enhanced)>disable "Protected View">Ok

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Let us know the more details.

Thanks,

Akanchha

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New Here ,
May 22, 2019

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Thanks Akanchha

I am running the current version, but turning off protected view has fixed the problem. Do you know whether a fix will be rolled out for this in the future?

Sam

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Adobe Employee ,
May 23, 2019

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Thank you Sam for sharing the update with us. Its good to hear that turning protected view off has fixed the problem. But this is just a workaround and we never recommend to keep it off for forever.

I have passed this to engineering, lets wait for their inputs. Then only we'll be able to say whether a fix will be rolled out or the same version is good to go.

Meanwhile, you may check this article and try the further suggestion for  Protected Mode troubleshooting | Adobe Reader

Thanks,

Akanchha

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Adobe Employee ,
May 24, 2019

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Hey Sam,

I am sorry for the trouble you had, are you experiencing this issue with all the PDF file or is it specific to one PDF through which you are not able to copy the content?

Are you trying to access the PDF file from a network/shared drive or is it stored locally?

If it is stored on a network or shared drive, then whitelist the path in Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced)>Click on Add file and then Add folder Path and add the location and the file>Click OK, restart the application and the computer and try copying any content using Ctrl + C.

If it is specific to one PDF file, then is it possible to share the file with us so that we can try to replicate this at our end? Share the file through private message only How Do I Send  Private Message | Adobe Community

Thanks,

Anand Sri.

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New Here ,
Jan 24, 2020

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I can't copy and paste text boxes with ctrl c ctrl v either, even though I was able to a few months ago. (I am able to copy text within a text box and paste it into a new text box I create, but I can't copy and paste the whole text box.) I am using Adobe Reader version 2019.012.20040. Please help! Thanks very much!

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Adobe Community Professional ,
Jan 24, 2020

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What kind of text boxes? Form fields? Comments?

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New Here ,
Jan 24, 2020

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Comments. I have a 40-page guide and I am trying to paste a text box at the top of each page. I have done this before and it is quick if I am just strolling and ctrl-ving! But to have to create a new text box on each page and then paste in the text takes longer. Not a huge deal but I used to be able to do it. Thanks.

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