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Desaparece barra superior

New Here ,
Oct 22, 2019

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Buenos dias, tengo la ultima versión de Adobe Reader y en esta version y anteriores y de repente me desaparece la barra superior de la ventana. Sabes que puede suceder. Gracias.

 

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Desaparece barra superior

New Here ,
Oct 22, 2019

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Buenos dias, tengo la ultima versión de Adobe Reader y en esta version y anteriores y de repente me desaparece la barra superior de la ventana. Sabes que puede suceder. Gracias.

 

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Most Valuable Participant ,
Oct 22, 2019

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Try pressing F8 and/or F9.

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New Here ,
Oct 22, 2019

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Thanks for your answer.
It is not a problem to hide with F8/F9, it suddenly disappears and I have to close Adobe Reader and reopen it to work properly.

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Adobe Employee ,
Oct 24, 2019

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HI Pacopino,

Thanks for reaching out to us. Could you please help me with the following details so that we can understand the issue better :

 

1. What version of Acrobat Reader you are using ? if its older please update to the latest version and try again.

2. Is it happening with all the files ? Can you share some sample file if its file specific ?

3. Can you also share the exact steps which is causing up this issue ?

4. Can you also try Re-starting the machine if it resolves something ?

 

Please feel free to reach me out in case of any issues.

 

-Arpit

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New Here ,
Oct 25, 2019

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Hi Arpit,

 

It happens to me with the latest version available in Adobe and earlier.
It happens to me eventually with any PDF file.
I work with two monitors and in one I have an open PDF file and in the other monitor any program and suddenly the menu bar disappears.

 

Thanks for your help.

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Adobe Employee ,
Nov 04, 2019

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Hi Papocino,

 

Thanks for your reply. I am trying to Repro the issue ay my end but unable to. Can you please Share the issue Video with me ?

And is this issue repro every time or is it intermittent ?

Also can you try Re-Installing Acrobat Reader and check if this is repro at your end ?

 

Please feel free to reach out in case of any issues/concerns.

 

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New Here ,
Nov 04, 2019

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Hi Arpitagr,
The problem was not solved by installing the latest version, it happens intermittently and the example I can provide is the screenshot I sent at the time.

Thank you.

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