Dialog box too large for my screen / adobe reader crashes

[Claire_Do]

Hello,

I have a few problems with Adobe Reader's lastest version.

1) The dialog box is way too large for my screen and it has weird underlines and strikes on the messages.

2) Though the dialog box is big, Adobe's general display is so small (e.g "Home" and "Tools").

3) Nothing appears when I click on "Tools" or more like the search bar is gigantic!

4) When I click on "Preferences", for example, of "Edit" from the menu bar, Adobe crashes. The app closes itself and nothing else happens.

5) I assume that this last issue stem form the other ones, but the "Fill and sign" doesn't work either. The "sign" symbol is not activated. Therefore, I'm unable to click on it.

I tried to reset Acrobat Preference settings to default with these instructions : https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792....

I have also uninstalled the app and reinstalled it again, but the issues were not solved.

Is there anything else that I can do?

Thank you!

[AkanchhaS]

Hey there!

Sorry to hear about the trouble caused and thanks for sharing the screenshots.

What I see that you are working with Adobe Acrobat Reader DC. The original size of the app is quite tiny and sticky notes are comparatively bigger.

Is there any additional 4k screen/monitor connected? Or are you working on personal laptop/desktop or its a work one?

You may please try uninstalling and reinstalling the app using cleaner tool once: http://labs.adobe.com/downloads/acrobatcleaner.html and let us know the result. 

Thanks,

Akanchha 

[Claire_Do]

Hello,

Thank you for your answer. I downloaded the cleaner tool and used it once as you indicated. My Acrobat Reader got unsintalled as expected. However, I can't reinstall it. I'm trying for the sixth time now, but none attempt has been successful (45% was the maxium downloaded).

I tried to follow the Can't download or install Reader instructions to revolve the issue, but I'm not sure to fully understand what's Troubleshoot (2nd screenshot).

What can I do to remedy the situation?

Thank you

[Test Screen Name · Accepted solution]

Looks like missing system fonts. How MANY fonts called Segoe UI (not just Segoe) do you see in your Fonts Control Panel? What version of Windows?

[Claire_Do]

Thank you for your reply. It seems like I have 6 fonts called Segoe UI. And my laptop runs on Windows 10 version 1903.

[Test Screen Name]

You seem to be missing quite a few: 

Segoe UI and some other fonts come with Windows, and Microsoft tell developers to use them. So if the fonts are removed countless apps will fail.

[Claire_Do]

Wow! Thank you so much! I downloaded the missing fonts and Acrobat Reader DC is working like a charm.

I'll be keeping a eye on other fonts too.

Thank you and have a wonderful day!