Difficulty Getting .pdf's to print using Adobe DC Reader since 11/30/19

New Here ,
Dec 29, 2019 Dec 29, 2019

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Had no issues until 11/30/19.  When attempting to print .pdf's from external trusted sources, could not complete successful printing sequence.  No other document printing issues otherwise. Uninstalled and reinstalled latest version of Adobe Reader DC.  Same result- could not print. Got them to print successfully with a competitor's software reader with no issue and with support from Printer Manufacturer's Tech Support.  

 

TOPICS
PDF forms, Print, Windows

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Adobe Employee ,
Jan 05, 2020 Jan 05, 2020

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Hey there!

 

Sorry to hear about the trouble caused. If I understand correctly, you haven't had trouble printing other pdfs. Just the  .pdf's from external trusted sources causing issue while printing. Would you mind sharing the exact error that you receive while printing them?

Also, what is the exact workflow you follow?

 

Thanks,

Akanchha 

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