I am trying to digially sign document (have never had issue in the past). when i create digital signature and create my box where i want it to be signed it goes to a semitransparent screen like it wants to load, but nothing ever happens. i tried to type password anyway, but nothing happened. hitting enter, nothing happens. i just have to press ESC and it goes back to previous screen. i messed around with security settings, rebooting app, and even erasing dig sig and creating a new one. nothing seems to do the job...
We are sory for the trouble. AS descriubed you are unable to sign the PDF and getting the grey screen
Is this a behavior with a particular PDF file or with all the PDFs? Please try to reboot the computer once and try with a different PDF file and check.
If the file is located on a shared network/drive, please try to download the file locally to your computer and then try to sign it.
What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed. Go to Help > Check for Updates.