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Hello,
I'm havin a problem with singatures in adobe reader.
The company I work for use a service called "connective" to put digital signatures on pdf's using itsme/eid.
After people signed the pdf I can then download them to check if the signature is valid.
However sometimes it happens that I can not see the signature in adobe reader, but when I open it first in google chrome I do see that it's been signed (but there I can not check if it's valid).
This problem only happens to some pdf's and I checked View > Show/Hide > Navigation Panes and "Signatures" is not there for those files.
Can you help me with this problem of the disappearing signatures?
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Hi @Niels5CF5 ,
Apologies for the Inconvenience!!
Could you please share the version of Adobe Reader that you're using? You can check it by clicking on Help->About Acrobat Reader DC. Also, has the issue started happening after a latest update?
Could you please share once such problematic sample file with us to analyse the issue?
Thanks,
Prashant.