Disappearing signatures

New Here ,
Feb 18, 2021

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Hello,
I'm havin a problem with singatures in adobe reader.
The company I work for use a service called "connective" to put digital signatures on pdf's using itsme/eid.
After people signed the pdf I can then download them to check if the signature is valid.

However sometimes it happens that I can not see the signature in adobe reader, but when I open it first in google chrome I do see that it's been signed (but there I can not check if it's valid).

This problem only happens to some pdf's and I checked View > Show/Hide > Navigation Panes and "Signatures" is not there for those files. 
 

Can you help me with this problem of the disappearing signatures?

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PDF and browsers, View PDF

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Adobe Employee ,
Feb 18, 2021

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Hi @Niels5CF5 ,

Apologies for the Inconvenience!!

Could you please share the version of Adobe Reader that you're using? You can check it by clicking on Help->About Acrobat Reader DC. Also, has the issue started happening after a latest update?

Could you please share once such problematic sample file with us to analyse the issue?

 

Thanks,

Prashant.

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