Distribution License - Getting an error HTTP 400 - Bad Request (Request header is too large)

New Here ,
Feb 12, 2021 Feb 12, 2021

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I'm trying to renew our corporate distribution license for Reader but keep seeing this error from their webserver, anyone else seeing this and is it down for long? 

 

HTTP Status 400 – Bad Request


Type Exception Report

Message Request header is too large

Description The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).

Exception

java.lang.IllegalArgumentException: Request header is too large
	org.apache.coyote.http11.Http11InputBuffer.parseHeaders(Http11InputBuffer.java:574)
	org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:311)
	org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
	org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:853)
	org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1587)
	org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1135)
	java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
	org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	java.base/java.lang.Thread.run(Thread.java:844)

Note The full stack trace of the root cause is available in the server logs.

TOPICS
PDF and browsers

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Sorry for the trouble.
I tested it for different geo's and it seems to be working fine right now. Can you try a different browser or incognito mode of the browser.
If the issue occurs again let us know the current time and your country.

~Tariq Ahmad

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