Document Cloud option disappeared

[Yibin0101]

Adobe Acrobat Reader DC version 2020. 013. 20074

Every time I sign in my adobe account I can find the Document Cloud option on the left side of the window, but it disappears after I close and open it again, only 'My computer' and 'Add an account' are available in Files. It  emerges again after I log out, close, and resign in my account. 

Anyone who can help me with this? 

[marwa-hamade]

Same issue here. Tried signing out and signing in again, still not showing. Tried re-installing it, nothing. 

[Harsh Vardhan Pareek]

Hi @marwa-hamade 

Sorry for the delayed response. Kindly confirm a few more details to understand the issue better.

1. Application version?

2. OS name and version?

Could you share a screen recording or some screenshots that show the issue clearly?

Thanks,

Harsh