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Document not rendering properly

New Here ,
Jul 07, 2019

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Every time I open my forms and I move the mouse to any area of the document, the document turns black and scrambled. I tried some options on the Document Display settings, Rendering and Display Options and it does not help. Sometimes if I move the mouse out of the document the document displays properly. I already uninstalled and re-installed Acrobat Reader DC. Any ideas?

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Document not rendering properly

New Here ,
Jul 07, 2019

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Every time I open my forms and I move the mouse to any area of the document, the document turns black and scrambled. I tried some options on the Document Display settings, Rendering and Display Options and it does not help. Sometimes if I move the mouse out of the document the document displays properly. I already uninstalled and re-installed Acrobat Reader DC. Any ideas?

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Adobe Community Professional ,
Jul 07, 2019

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That's a messed up graphics problem.  Try updating your graphics drivers through the card manufactuer's website. 

Nancy O'Shea, ACP
Alt-Web.com

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Amal. LATEST
Adobe Employee ,
Aug 07, 2019

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Hi Ihopr,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as described above, the document is not rendering properly.

++Adding on to Nancy OShea

You may also refer to the similar discussion here - Adobe reader document turns black when clicked

Let us know if that works for you

Regards,

Amal

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