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download blocked by an extension

New Here ,
May 20, 2020

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I have downloaded the latest Adobe Reader DC and the last message I saw was that the download was blocked by an extension. The application is on my laptop (MAC) all seems fine until I try to open a PDF and it won't open. If the download was blocked by an extension. How do I solve this? 

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Creative Cloud

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download blocked by an extension

New Here ,
May 20, 2020

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I have downloaded the latest Adobe Reader DC and the last message I saw was that the download was blocked by an extension. The application is on my laptop (MAC) all seems fine until I try to open a PDF and it won't open. If the download was blocked by an extension. How do I solve this? 

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Creative Cloud

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178

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May 20, 2020 0
Most Valuable Participant ,
May 20, 2020

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Disable that "extension" and download it again.

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May 20, 2020 0
Adobe Employee ,
May 25, 2020

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Hi Shorehill,

Please try below steps and share the information with us:

 

  • Share which is the extension that is blocking the download ?
  • Are you able to download any other pkg or dmg successfully with that extension being enabled ?
  • Try disabling the extension and check if you are able to download successfully ?
  • What is the OS version you are on ?

 

Thanks,

Saurav Bhatia

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May 25, 2020 0