email as attachment does not work

New Here ,
Dec 30, 2019 Dec 30, 2019

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We are running office 2016 with Reader DC 19.021.20058/61. Users are unable to use the email as attachment button more than 1 time within Reader. We have a few forms created with an embedded button to email a certain email address. It will randomly work for one user, then it will not work the next time. We have tried all of the basic troubleshooting (uninstalling and re-installing both Office and Adobe) does not matter if they open in browser or in Adobe. Same form or different form, even tried re-creating the same form to make sure it was not a version compatibility issue. Outlook is not Cached (we have tried both options) we do not have search on-line selected. Tried saving the default mail app and making users select it. Enhanced security and not enhanced security. 

If it was AV it would not work for anyone, but we have also disabled AV to confirm this is not the issue. 

 

Any other suggestions?

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PDF and browsers, PDF forms, Windows

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Adobe Employee ,
Jan 01, 2020 Jan 01, 2020

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Hi Valerie

 

We are sorry for the trouble, As described the send to email attachment is not working

 

Please refer to a similar discussion here: https://community.adobe.com/t5/acrobat-reader/send-to-email-doesn-t-work/td-p/10111079 and see if that works

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jan 14, 2020 Jan 14, 2020

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