Email section missing when printing PDFs

New Here ,
Nov 12, 2020

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Hi guys!  I faced a issue that Adobe Acrobat Reader DC prints email saved as PDF incorrectly.

The problem is when I print document via Adobe Acrobat Reader DC, text section in the middle of the page disappears.

 

The document represents email saved in PDF format from Microsoft Outlook for Mac (v16.42). MacOS Catalina (v10.15.7) is installed on my MacBook. I choose my email, press “Print” function and then choose “Save as PDF”.

 

Further I open the resulting PDF file and print it via Adobe Acrobat Reader DC (v2020.013.20064). The header of the email with information about senders and recipients is printed correctly, but the first paragraph of the email text is missing. At the same time, the rest text is printed correctly.

 

The result is correct if I open and print PDF file via Mac Preview app.

 

Similar printing problems occur on OS Windows, if Adobe Acrobat Reader DC is used for printing my PDF document. But the result is correct if Google Chrome is used.

 

Could you please explain the reason this problem occurs?

TOPICS
Create PDFs, Edit and convert PDFs, General troubleshooting, Print and prepress

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1 Correct Answer

Adobe Employee , Nov 15, 2020
swapnilsrivastava Adobe Employee , Nov 15, 2020
  Hi There,   Thanks for reproting the issue here. But, printing feature is a Pro only feature and not available in the free version ie Acrobat Reader. The issue seems to be from Microsoft's end.    Regards, Swapnil Srivastava

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Most Valuable Participant ,
Nov 14, 2020

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Reader is not used for printing the email as a PDF file, only to display it. This is a functionality of Outlook, so you should report this issue to Microsoft.

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Adobe Employee ,
Nov 15, 2020

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Hi There,

 

Thanks for reproting the issue here.

But, printing feature is a Pro only feature and not available in the free version ie Acrobat Reader. The issue seems to be from Microsoft's end. 

 

Regards,

Swapnil Srivastava

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