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Error opening files that contain 'CR'...

Community Beginner ,
Jun 28, 2011

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Okay, so this is the weirdest thing.

I can't open any files that have 'CR' in either the file name, or the file path. It is only with 'CR' (yes, capital only). It does not matter whether it's at the beggining, middle, or end of the file name or file path. The file can be on the desktop, or be inside a folder that contains CR on it, it does not matter.

The error I receive when I try to open these files is "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." and I only get an 'OK' option. If I open Adobe Reader I never get prompted to accept the EULA. I checked my registry, the EULA is on (accepted). Please help, this is ridiculous!

Many of the files I download for work have the letters 'CR' on it... It's a pain to have to rename each and every one of them. Please HELP!!!!!!!!

By the way, I am running Adobe Reader X 10.1 and this happens to EVERYONE in my office... Does it happen to any of you?! Just try to rename a file to CR and see what happens. Thank you in advance for your help!

Correct answer by GiaKzter | Community Beginner

This issue has been fixed in the latest update. See release notes for more details. Thank you Adobe.

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Error opening files that contain 'CR'...

Community Beginner ,
Jun 28, 2011

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Okay, so this is the weirdest thing.

I can't open any files that have 'CR' in either the file name, or the file path. It is only with 'CR' (yes, capital only). It does not matter whether it's at the beggining, middle, or end of the file name or file path. The file can be on the desktop, or be inside a folder that contains CR on it, it does not matter.

The error I receive when I try to open these files is "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." and I only get an 'OK' option. If I open Adobe Reader I never get prompted to accept the EULA. I checked my registry, the EULA is on (accepted). Please help, this is ridiculous!

Many of the files I download for work have the letters 'CR' on it... It's a pain to have to rename each and every one of them. Please HELP!!!!!!!!

By the way, I am running Adobe Reader X 10.1 and this happens to EVERYONE in my office... Does it happen to any of you?! Just try to rename a file to CR and see what happens. Thank you in advance for your help!

Correct answer by GiaKzter | Community Beginner

This issue has been fixed in the latest update. See release notes for more details. Thank you Adobe.

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New Here ,
Jun 28, 2011

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Same thing here.  Has anyone found a fix besides renaming the file?

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Mentor ,
Jun 28, 2011

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crpdf.png

So you can see it, THERE'S the file I named CR.pdf. It was Chase Calendar 6-2011.pdf.

I right click and select Open with>Reader X and it opens just the same as it has since last week when I made it.

crpdf2.png

I'd think since this is happening all over your office, there is something specific on all those systems that is causing this.

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Community Beginner ,
Jun 28, 2011

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I see. Well, just to make sure it isn't an error with the advertised Adobe Reader from my IT department - I installed Adobe Reader directly from the manufacturer. I still have the same error.

By the way, are you running Windows, or MAC? Maybe this why it is working for you...  (Never mind, I didn't look closely at the pictures) - I have Windows 7.

Any further help would be greatly appreciated.

Message was edited by: GiaKzter

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New Here ,
Jun 28, 2011

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Hi,

I can confirm that we have users affected by this on the following system:

Server 2003 x64 running XenApp 5.

Adobe Acrobat 10.1.

-Blake

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New Here ,
Jun 29, 2011

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I can confirm this bug as well (Windows 7 - 32bit). I have just reported it directly to Adobe via their bug report form.

This bug has turned up directly after the latest 10.1.0 version was rolled out. I can confirm that any other combination of CR (cr, cR and Cr) work well. Furthermore: if Adobe Reader is already running, then double-clicking on the file in Windows Explorer does function. You can also open a file with CR in the file name with the file open command from within Adobe Reader x.

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Community Beginner ,
Jun 29, 2011

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I forgot to mention that most of our systems have Win7 32-bit editions. But, as most of you have confirmed, it is also happening on 64-bit OS.

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Mentor ,
Jun 29, 2011

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sysinfo.PNG

With Windows 7 Ultimate 32 bit (SP1), Reader X and a file named CR.pdf, I'm just not getting this error.

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New Here ,
Jun 29, 2011

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@Expat

And just to be absolutely certain.. you have the very latest Reader 10.1.0 update installed?

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Mentor ,
Jun 29, 2011

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readerx.PNG

It's as up to date as up to date can get.

And I am NOT in a corporate environment. Standalone home computer.

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Adobe Community Professional ,
Jun 29, 2011

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I can also  open a file named CR.pdf.

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New Here ,
Jun 29, 2011

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I can confirm that this error does not occur at home with Win 7 64-bit and Vista 64-bit (German language setup).Furthermore it seems to have nothing to do if Acrobat Exchange is installed or not.

--> Those who can confirm this error: are you in a corporate (domain) environment?

--> Those who can not reproduce the error: are you in a workgroup environment?

Thanks everybody

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