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Error processing page 110

New Here ,
Feb 20, 2018

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Trying to view a PDF in Adobe Reader XI on Windows 7 64bit, when I go to page 2 I get the message pop up "There was an error processing a page.  There was a problem reading this document (110)."  Page 2 is then displayed as a blank page.  Other pages are OK.

I get the same problem with Adobe Reader DC.  Also tried on Windows 10 with Adobe Reader DC, same problem.

PDF opens OK in Google Chrome, Microsoft Edge and Foxit PDF Reader.

PDF version is 1.4 (Acrobat 5.x), PDF Producer is iText 5.3.3

When I go to properties->fonts, it displays Helvetica, Helvetica-Bold and Helvetica-BoldOblique and says "Gathering font information....(0%)" and stays stuck on 0%.

This happening on a few PDFs generated by various parties, please help

Hello Danz,

Sorry for the delayed response and inconvenience caused. We analyzed the PDF file you shared and found that this is a Font issue in the PDF file as the appropriate fonts are not embedded in the PDF file.

For detailed information, please check the email sent to your email id.

Regards,

Anand Sri.

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Error processing page 110

New Here ,
Feb 20, 2018

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Trying to view a PDF in Adobe Reader XI on Windows 7 64bit, when I go to page 2 I get the message pop up "There was an error processing a page.  There was a problem reading this document (110)."  Page 2 is then displayed as a blank page.  Other pages are OK.

I get the same problem with Adobe Reader DC.  Also tried on Windows 10 with Adobe Reader DC, same problem.

PDF opens OK in Google Chrome, Microsoft Edge and Foxit PDF Reader.

PDF version is 1.4 (Acrobat 5.x), PDF Producer is iText 5.3.3

When I go to properties->fonts, it displays Helvetica, Helvetica-Bold and Helvetica-BoldOblique and says "Gathering font information....(0%)" and stays stuck on 0%.

This happening on a few PDFs generated by various parties, please help

Hello Danz,

Sorry for the delayed response and inconvenience caused. We analyzed the PDF file you shared and found that this is a Font issue in the PDF file as the appropriate fonts are not embedded in the PDF file.

For detailed information, please check the email sent to your email id.

Regards,

Anand Sri.

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Adobe Employee ,
Feb 20, 2018

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Hi Itssconfiguration,

Looking at the information you have shared above, this seems to be a file specific issue where the files created using 3rd party pdf makers are not being supported by any of the Reader version.

Google chrome, Microsoft Edge uses their own pdf viewers and that works on different mechanism. 

If you are able to open the other pdf files without any issues then there might be problem with the iText files, so you can try installing the Reader font pack, could be a possibility author does not embed the appropriate font into the document and that's causing problem Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous)

You can send a sample file to us, we would check the same at our end whether its a file issue or application.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

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New Here ,
Feb 21, 2018

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Hi, unfortunately the pdf contains sensitive personal data so I can't send it to you.  I tried opening it in Acrobat Pro and editing out personal data but it won't let me save, it gives me the same 110 error.

I tried installing the font pack but it made no difference.

Any other suggestions?

Thanks

Francis

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New Here ,
Mar 07, 2018

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Adobe: I likewise have a similar issue with an Adobe file that gives me a "110" error message. The file works fine in Browser but fails when being read locally with Adobe Acrobat Reader DC (current version). I would like to send you a sample file for review, is there someone I can send this file to for review?

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New Here ,
Mar 08, 2018

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Hello - how long might it take to get a response? Hoping I could have someone review this file quickly for a customer problem I'm having. Thanks! Dan

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Adobe Employee ,
Mar 14, 2018

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Hi Danz,

We are sorry for the delay in response to your last message. As the description given above, is it same specification for your file as well?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject" We will review the same and let you know.

Regards,

Akanchha

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New Here ,
Mar 14, 2018

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Thanks for the reply - I have emailed the file to you per received private message. Thank you!

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Adobe Employee ,
Mar 21, 2018

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Hello Danz,

Sorry for the delayed response and inconvenience caused. We analyzed the PDF file you shared and found that this is a Font issue in the PDF file as the appropriate fonts are not embedded in the PDF file.

For detailed information, please check the email sent to your email id.

Regards,

Anand Sri.

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New Here ,
Feb 01, 2019

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I have the same issue where if I open the PDF in chrome, it is fine, but if I open in Adobe Acrobat Reader DC, there is missing information and when I check the fonts, it is stuck with message "Gathering font information... (0%)". How is this resolved?

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Explorer ,
Apr 06, 2020

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Can you all check Acrobat for Android? In my case Acrobat for windows cannot read 3 pages and the problem is again with fonts! https://community.adobe.com/t5/acrobat-reader/3-pages-are-shown-blank-with-an-error-quot-a-number-is...

 

But Android version somehow works!

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Most Valuable Participant ,
Apr 06, 2020

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Your message has been answered in detail. The file is faulty, as well as being a copyright violation, it seems (I bow to the ISO expert here). Yes, some apps don't detect faults, but that doesn't mean the file is not faulty. You don't need to keep posting, the problem is fully explained.

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Explorer ,
Apr 06, 2020

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US copyright law does not work in my country, so I can even publish every ISO doc if I want to. Wow, I did not ask your opinion. But if you really do not want to fix Android Acrobat, then indeed no point in posting.

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Most Valuable Participant ,
Apr 06, 2020

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Well, you got my opinion. Good luck with your strategy of trying to interest anyone in a nonexistent bug.

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New Here ,
May 23, 2020

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Hey I'm having the same problem. Can you please provide an email I can send the file to for inspection?

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Most Valuable Participant ,
May 24, 2020

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Unlikely Adobe staff are still around and looking at this issue. If you would like to take a chance on someone interested and with spare time to look at your file, please share a link to the file. 

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Adobe Employee ,
Aug 17, 2020

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HI olsons,

 

Can you please send the file to arpitagr@adobe.com.

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New Here ,
Sep 17, 2020

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Hello I'm having the same problem. Can you please send me an email I can use to send the file to for inspection?

 

This is the message I get when trying to open a pdf I creeated on my mac.

Screen Shot 2020-09-17 at 10.41.57 AM.png

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Adobe Employee ,
Sep 17, 2020

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Hi Des,

 

please send the Pdf to below mail ID :

Email ID : arpitagr@adobe.com

 

-Arpit

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