Highlighted

Error when installing Extended Asian Font Pack 19.021.20058 over Adobe Reader DC 2020.006.0042

New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

Hi all,

I'm trying to troubleshoot why  the "latest" version of Extended Asian Font Pack (19.021.20058) does not detect the latest version of Adobe Reader DC deployed by my organization (2020.006.0042).

 

The error message that I receive is:

 

Property(N): LP_ERROR_NOREADER = This installer requires Adobe Acrobat Reader DC installed on your system. Please install Adobe Acrobat Reader DC before running this installer.

Thanks

Marc

Topics

Crash or freeze, General troubleshooting, Windows

Views

599

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error when installing Extended Asian Font Pack 19.021.20058 over Adobe Reader DC 2020.006.0042

New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

Hi all,

I'm trying to troubleshoot why  the "latest" version of Extended Asian Font Pack (19.021.20058) does not detect the latest version of Adobe Reader DC deployed by my organization (2020.006.0042).

 

The error message that I receive is:

 

Property(N): LP_ERROR_NOREADER = This installer requires Adobe Acrobat Reader DC installed on your system. Please install Adobe Acrobat Reader DC before running this installer.

Thanks

Marc

Topics

Crash or freeze, General troubleshooting, Windows

Views

600

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 24, 2020

Copy link to clipboard

Copied

Hi Marc - can you please share the msi logs as well and any error screenshot which shows up to the user?

 

Steps to enable msi logs: https://support.microsoft.com/en-in/help/223300/how-to-enable-windows-installer-logging

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

Hi Mohd_Amish, thanks for your quick reply. When creating this topic, I've added both log file and screenshot in the upload files area, why are they not shown?

Here some screenshots of the error and the log file in the meanwhile I check again why the log is not been shown:

 

2020-04-24 12_15_40-eub-dc-vmexp-20 - Remote Desktop Connection Manager v2.7.png2020-04-24 12_00_34-eub-dc-vmexp-20 - Remote Desktop Connection Manager v2.7.png2020-04-24 12_01_16-eub-dc-vmexp-20 - Remote Desktop Connection Manager v2.7.png2020-04-24 12_03_07-eub-dc-vmexp-20 - Remote Desktop Connection Manager v2.7.png

 

 

 

 

 

 

 

 

 

 

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 24, 2020

Copy link to clipboard

Copied

Also Marc - please share the exact steps which you performed (did you have any older font pack installed before and then you updated Reader and then installed the latest font pack)? I have been trying to reproduce this issue at our end but could not see this error. Font pack: 19.021.20058 over Adobe Reader DC 2020.006.0042 installs without any error for me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

Hi again Mohd_Amish.

Here what I've been testing:

1)
- Other company machine with  Acrobat Reader DC version 2020.006.0042 and Asian Extended Font Pack 15.007.20033 installed: Original Adobe Reader DC build version is 18.011.20063 so Font Pack 15.007.20033 can be installed without issues.

- This machine receive the Acrobat Reader DC update and upgrades to version 2020.006.0042 without issues.

- I Uninstall FontPack version 15.007.20033 and install version 19.021.20058 without issues.

 

2) I come to the original problem machine.

- On this machine, with Acrobat Reader DC 2020.006.0042, Installation Package for Font Pack version 15.007.20033 fails, then I create Package for deploying FontPack Version 19.021.20058 that should get installed without issues. Installation fails again.

- Makes no sense when I've been able to install the Font Pack 19.021.20058 over DC version 2020.006.0042 in other machine with Success.

3) In my lab machine I have version 2020.006.0034 installed and Font Pack 19.021.20058 get installed with success.

 

That's why I come to support for further analysis about what's going wrong with the 1) machine while I'm searching to reproduce this error in other machines. But Log file shows not detecting well the current Acrobat Reader DC version.
I've attached the log file when creating the post, not sure if you can check it.

 

Thanks in advance,

 

Regards,

 

Marc

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 24, 2020

Copy link to clipboard

Copied

Thanks Marc. I could not get the msi log files. I have one question regarding the problematic machine:

Did you directly install Reader 20.006.20042 on the machine or Reader older version was installed and then it got updated to this version?

Also - if Reader older version was installed, did you have older Font pack - 1500720033 installed along with it or you are installing Font pack for the first time when this error shows up?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

I will try to update it again.

We have no installer for newer versions, all machines starts from version 18.011.20063 and then they're upgraded to newer releases.

Asian Font Pack are not required software so users installs it on demand when needed. That makes the process tricky as newer versions shows problems with the Font Pack Installers.

The problematic machine has no Font Pack installed and has been upgraded to latest version. Case2.

Case1 has Older Reader DC version, Older FontPack installed before upgrading to latest Reader DC, so when I remoted that machine, Reader DC version was 2020.006.0042 and Font Pack version was 15.007.20033. In this case I've uninstalled Font pack 15.007.20033 and installed version 19.021.20058 to try to reach or reproduce the error message without success, as I completed the installation successfuly.

 

Can you give me a trick to upload the Log file successfully? In reply option I don't see "update a file" option, but I can see it on "Edit message" so I will do it in this way for this reply.

Thanks
Marc

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

I don't know if there's something blocking as when I upload, I got this view and then I come back to the forum with no upload message and I don't see any attached file after click on "Apply Edits":

 

2020-04-24 15_57_43-Edit Post - Adobe Support Community.png

 

Is there any other way to send you the log?

 

Thanks,

 

Marc

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 24, 2020

Copy link to clipboard

Copied

Hey Mark - you can share the logs to any shared drive and share the link with me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

=== Verbose logging started: 2020/4/24 17:50:21 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (C4:8C) [17:50:22:006]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (C4:8C) [17:50:22:006]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (C4:40) [17:50:22:153]: Resetting cached policy values
MSI (c) (C4:40) [17:50:22:153]: Machine policy value 'Debug' is 0
MSI (c) (C4:40) [17:50:22:153]: ******* RunEngine:
******* Product: C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi
******* Action:
******* CommandLine: **********
MSI (c) (C4:40) [17:50:22:154]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (C4:40) [17:50:22:154]: Grabbed execution mutex.
MSI (c) (C4:40) [17:50:22:941]: Cloaking enabled.
MSI (c) (C4:40) [17:50:22:941]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C4:40) [17:50:22:942]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:5C) [17:50:23:056]: Running installation inside multi-package transaction C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi
MSI (s) (38:5C) [17:50:23:056]: Grabbed execution mutex.
MSI (s) (38:78) [17:50:23:115]: Resetting cached policy values
MSI (s) (38:78) [17:50:23:115]: Machine policy value 'Debug' is 0
MSI (s) (38:78) [17:50:23:115]: ******* RunEngine:
******* Product: C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi
******* Action:
******* CommandLine: **********
MSI (s) (38:78) [17:50:23:164]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (38:78) [17:50:23:175]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (38:78) [17:50:23:186]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (38:78) [17:50:23:186]: Note: 1: 1715 2: Extended Asian Language font pack for Adobe Acrobat Reader DC
MSI (s) (38:78) [17:50:23:187]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Extended Asian Language font pack for Adobe Acrobat Reader DC.".
MSI (s) (38:78) [17:54:19:651]: The call to SRSetRestorePoint API succeeded. Returned status: 0, llSequenceNumber: 33.
MSI (s) (38:78) [17:54:19:654]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (38:78) [17:54:19:777]: File will have security applied from OpCode.
MSI (s) (38:78) [17:54:20:445]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi' against software restriction policy
MSI (s) (38:78) [17:54:20:531]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi has a digital signature
MSI (s) (38:78) [17:54:23:144]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (38:78) [17:54:23:144]: MSCOREE not loaded loading copy from system32
MSI (s) (38:78) [17:54:23:426]: End dialog not enabled
MSI (s) (38:78) [17:54:23:426]: Original package ==> C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi
MSI (s) (38:78) [17:54:23:426]: Package we're running from ==> C:\WINDOWS\Installer\7dad2d9e.msi
MSI (s) (38:78) [17:54:23:441]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (38:78) [17:54:23:446]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-2530-0000-AC13154E5A00}'.
MSI (s) (38:78) [17:54:23:447]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (38:78) [17:54:23:920]: Machine policy value 'TransformsSecure' is 0
MSI (s) (38:78) [17:54:23:921]: User policy value 'TransformsAtSource' is 0
MSI (s) (38:78) [17:54:23:921]: Machine policy value 'DisablePatch' is 0
MSI (s) (38:78) [17:54:23:921]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (38:78) [17:54:23:921]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (38:78) [17:54:23:921]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (38:78) [17:54:23:926]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-2530-0000-AC13154E5A00}'.
MSI (s) (38:78) [17:54:23:926]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (38:78) [17:54:23:929]: Transforms are not secure.
MSI (s) (38:78) [17:54:23:929]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\WINDOWS\Logs\Software\FontPack1902120058_XtdAlf_Lang_DC_Install_TEST.log'.
MSI (s) (38:78) [17:54:23:929]: Command Line: REBOOT=ReallySuppress CURRENTDIRECTORY=C:\WINDOWS\system32 CLIENTUILEVEL=2 CLIENTPROCESSID=10692
MSI (s) (38:78) [17:54:23:929]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{30F17EB5-6C56-4971-BF70-04D034C97774}'.
MSI (s) (38:78) [17:54:23:929]: Product Code passed to Engine.Initialize: ''
MSI (s) (38:78) [17:54:23:929]: Product Code from property table before transforms: '{AC76BA86-7AD7-2530-0000-AC13154E5A00}'
MSI (s) (38:78) [17:54:23:929]: Product Code from property table after transforms: '{AC76BA86-7AD7-2530-0000-AC13154E5A00}'
MSI (s) (38:78) [17:54:23:929]: Product not registered: beginning first-time install
MSI (s) (38:78) [17:54:23:929]: Product {AC76BA86-7AD7-2530-0000-AC13154E5A00} is not managed.
MSI (s) (38:78) [17:54:23:929]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (38:78) [17:54:23:929]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (38:78) [17:54:23:932]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (38:78) [17:54:23:935]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (38:78) [17:54:23:935]: Adding new sources is allowed.
MSI (s) (38:78) [17:54:23:935]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (38:78) [17:54:23:937]: Package name extracted from package path: 'FontPack1902120058_XtdAlf_Lang_DC.msi'
MSI (s) (38:78) [17:54:23:947]: Package to be registered: 'FontPack1902120058_XtdAlf_Lang_DC.msi'
MSI (s) (38:78) [17:54:23:956]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (38:78) [17:54:23:956]: Machine policy value 'DisableMsi' is 0
MSI (s) (38:78) [17:54:23:956]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (38:78) [17:54:23:956]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (38:78) [17:54:23:956]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (38:78) [17:54:23:956]: Running product '{AC76BA86-7AD7-2530-0000-AC13154E5A00}' with elevated privileges: Product is assigned.
MSI (s) (38:78) [17:54:23:956]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (38:78) [17:54:23:956]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\system32'.
MSI (s) (38:78) [17:54:23:956]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '2'.
MSI (s) (38:78) [17:54:23:956]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '10692'.
MSI (s) (38:78) [17:54:23:956]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (38:78) [17:54:23:956]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (38:78) [17:54:23:956]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (38:78) [17:54:23:956]: TRANSFORMS property is now:
MSI (s) (38:78) [17:54:23:956]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.
MSI (s) (38:78) [17:54:23:985]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming
MSI (s) (38:78) [17:54:24:024]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Favorites
MSI (s) (38:78) [17:54:24:058]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (38:78) [17:54:24:084]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Documents
MSI (s) (38:78) [17:54:24:111]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (38:78) [17:54:24:139]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (38:78) [17:54:24:177]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (38:78) [17:54:24:204]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (38:78) [17:54:24:204]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (38:78) [17:54:24:227]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Local
MSI (s) (38:78) [17:54:24:252]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Pictures
MSI (s) (38:78) [17:54:24:300]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (38:78) [17:54:24:338]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (38:78) [17:54:24:360]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (38:78) [17:54:24:382]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (38:78) [17:54:24:405]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (38:78) [17:54:24:469]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (38:78) [17:54:24:501]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (38:78) [17:54:24:525]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (38:78) [17:54:24:549]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (38:78) [17:54:24:590]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Desktop
MSI (s) (38:78) [17:54:24:628]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (38:78) [17:54:24:642]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (38:78) [17:54:24:643]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (38:78) [17:54:24:686]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (38:78) [17:54:24:686]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (38:78) [17:54:24:686]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (38:78) [17:54:24:686]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (38:78) [17:54:24:686]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'xxxxxxxxxxxx'.
MSI (s) (38:78) [17:54:24:686]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (38:78) [17:54:24:686]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'xxxxxxxxxxxx'.
MSI (s) (38:78) [17:54:24:686]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\7dad2d9e.msi'.
MSI (s) (38:78) [17:54:24:686]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi'.
MSI (s) (38:78) [17:54:24:686]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (38:78) [17:54:24:687]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (38:78) [17:54:24:687]: Machine policy value 'DisableRollback' is 0
MSI (s) (38:78) [17:54:24:687]: User policy value 'DisableRollback' is 0
MSI (s) (38:78) [17:54:24:687]: PROPERTY CHANGE: Adding UILevel property. Its value is '3'.
=== Logging started: 2020/4/24 17:54:24 ===
MSI (s) (38:78) [17:54:24:690]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (38:78) [17:54:24:690]: Note: 1: 2205 2: 3: LaunchCondition
MSI (s) (38:78) [17:54:24:690]: Note: 1: 2228 2: 3: LaunchCondition 4: SELECT `Condition` FROM `LaunchCondition`
MSI (s) (38:78) [17:54:24:690]: APPCOMPAT: [DetectVersionLaunchCondition] Failed to initialize pRecErr.
MSI (s) (38:78) [17:54:24:746]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (38:78) [17:54:24:746]: Doing action: INSTALL
Action start 17:54:24: INSTALL.
MSI (s) (38:78) [17:54:24:748]: Running ExecuteSequence
MSI (s) (38:78) [17:54:24:748]: Doing action: AppSearch
Action start 17:54:24: AppSearch.
MSI (s) (38:78) [17:54:24:748]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:78) [17:54:24:748]: PROPERTY CHANGE: Adding IE_VERSION property. Its value is '9.11.17134.0'.
MSI (s) (38:78) [17:54:24:749]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:78) [17:54:24:749]: PROPERTY CHANGE: Adding READER_EXE property. Its value is 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe'.
MSI (s) (38:78) [17:54:24:749]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:78) [17:54:24:749]: PROPERTY CHANGE: Adding READER_INSTALLDIR property. Its value is 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\'.
MSI (s) (38:78) [17:54:24:749]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:78) [17:54:24:749]: PROPERTY CHANGE: Adding READER_PATH property. Its value is 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\'.
MSI (s) (38:78) [17:54:24:749]: Doing action: LaunchConditions
Action ended 17:54:24: AppSearch. Return value 1.
MSI (s) (38:78) [17:54:24:750]: Note: 1: 2205 2: 3: LaunchCondition
MSI (s) (38:78) [17:54:24:750]: Note: 1: 2228 2: 3: LaunchCondition 4: SELECT `Condition`, `Description` FROM `LaunchCondition`
Action start 17:54:24: LaunchConditions.
MSI (s) (38:78) [17:54:24:750]: Doing action: IsCompatibleReaderInstalled
Action ended 17:54:24: LaunchConditions. Return value 0.
MSI (s) (38:64) [17:54:24:840]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4155.tmp, Entrypoint: IsReaderFromTrackInstalled
MSI (s) (38:90) [17:54:24:866]: Generating random cookie.
MSI (s) (38:90) [17:54:25:034]: Created Custom Action Server with PID 25980 (0x657C).
MSI (s) (38:8C) [17:54:26:159]: Running as a service.
MSI (s) (38:8C) [17:54:26:213]: Hello, I'm your 32bit Impersonated custom action server.
Action start 17:54:24: IsCompatibleReaderInstalled.
MSI (s) (38!74) [17:54:26:303]: PROPERTY CHANGE: Adding ADOBE_READER property. Its value is '1'.
MSI (s) (38!74) [17:54:26:303]: PROPERTY CHANGE: Adding IS_READER_TRACK_COMPATIBLE property. Its value is '1'.
MSI (s) (38!74) [17:54:26:303]: PROPERTY CHANGE: Adding RDR_IS_HIGHER_OR_EQUIV property. Its value is '1'.
ADelRCP logging: : IsProductFromTrackInstalled::Found Product Installed: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
MSI (s) (38:78) [17:54:26:319]: Skipping action: No_Reader_Detected (condition is false)
MSI (s) (38:78) [17:54:26:319]: Skipping action: Incompatible_Track_Detected (condition is false)
MSI (s) (38:78) [17:54:26:319]: Skipping action: Earlier_Version_Detected (condition is false)
MSI (s) (38:78) [17:54:26:319]: Doing action: FindRelatedProducts
Action ended 17:54:26: IsCompatibleReaderInstalled. Return value 1.
Action start 17:54:26: FindRelatedProducts.
MSI (s) (38:78) [17:54:26:320]: PROPERTY CHANGE: Adding UT_FPP property. Its value is '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'.
MSI (s) (38:78) [17:54:26:320]: PROPERTY CHANGE: Adding MIGRATE property. Its value is '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'.
MSI (s) (38:78) [17:54:26:320]: Doing action: RemoveExistingProducts
Action ended 17:54:26: FindRelatedProducts. Return value 1.
Action start 17:54:26: RemoveExistingProducts.
MSI (s) (38:D4) [17:54:26:321]: Resetting cached policy values
MSI (s) (38:D4) [17:54:26:321]: Machine policy value 'Debug' is 0
MSI (s) (38:D4) [17:54:26:321]: ******* RunEngine:
******* Product: {AC76BA86-7AD7-2530-0000-AC0F074E4100}
******* Action:
******* CommandLine: **********
MSI (s) (38:D4) [17:54:26:322]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (38:D4) [17:54:26:322]: User policy value 'DisableMedia' is 0
MSI (s) (38:D4) [17:54:26:322]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Looking for sourcelist for product {AC76BA86-7AD7-2530-0000-AC0F074E4100}
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Adding {AC76BA86-7AD7-2530-0000-AC0F074E4100}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Now checking product {AC76BA86-7AD7-2530-0000-AC0F074E4100}
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Media is enabled for product.
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (38:D4) [17:54:26:322]: SOURCEMGMT: Trying source C:\WINDOWS\ccmcache\x\.
MSI (s) (38:D4) [17:54:26:384]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (38:D4) [17:54:26:387]: Specifed source is already in a list.
MSI (s) (38:D4) [17:54:26:387]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (38:D4) [17:54:26:387]: Machine policy value 'DisableBrowse' is 0
MSI (s) (38:D4) [17:54:26:387]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (s) (38:D4) [17:54:26:387]: Adding new sources is allowed.
MSI (s) (38:D4) [17:54:26:388]: Set LastUsedSource to: C:\WINDOWS\ccmcache\x\.
MSI (s) (38:D4) [17:54:26:388]: Set LastUsedType to: n.
MSI (s) (38:D4) [17:54:26:388]: Set LastUsedIndex to: 1.
MSI (s) (38:D4) [17:54:26:388]: SOURCEMGMT: Resolved source to: 'C:\WINDOWS\ccmcache\x\'
MSI (s) (38:D4) [17:54:26:391]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (38:D4) [17:54:26:402]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (38:D4) [17:54:26:402]: Note: 1: 1717 2: Extended Asian Language font pack for Adobe Acrobat Reader DC
MSI (s) (38:D4) [17:54:26:402]: Calling SRSetRestorePoint API. dwRestorePtType: 1, dwEventType: 102, llSequenceNumber: 0, szDescription: "Removed Extended Asian Language font pack for Adobe Acrobat Reader DC.".
MSI (s) (38:D4) [17:54:26:429]: The call to SRSetRestorePoint API succeeded. Returned status: 0, llSequenceNumber: 33.
MSI (s) (38:D4) [17:54:26:470]: File will have security applied from OpCode.
MSI (s) (38:D4) [17:54:26:836]: End dialog not enabled
MSI (s) (38:D4) [17:54:26:836]: Original package ==> C:\WINDOWS\ccmcache\x\FontPack1500720033_XtdAlf_Lang_DC.msi
MSI (s) (38:D4) [17:54:26:836]: Package we're running from ==> C:\WINDOWS\Installer\7dad2d9f.msi
MSI (s) (38:D4) [17:54:26:841]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'.
MSI (s) (38:D4) [17:54:26:841]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (38:D4) [17:54:26:883]: Machine policy value 'DisablePatch' is 0
MSI (s) (38:D4) [17:54:26:883]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (38:D4) [17:54:26:883]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (38:D4) [17:54:26:883]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (38:D4) [17:54:26:888]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'.
MSI (s) (38:D4) [17:54:26:888]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (38:D4) [17:54:26:890]: Transforms are not secure.
MSI (s) (38:D4) [17:54:26:890]: Command Line: UPGRADINGPRODUCTCODE={AC76BA86-7AD7-2530-0000-AC13154E5A00} CLIENTPROCESSID=10692 CLIENTUILEVEL=2 REMOVE=ALL
MSI (s) (38:D4) [17:54:26:890]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{08C8DF53-6C35-4792-99FF-BF7795D5682D}'.
MSI (s) (38:D4) [17:54:26:890]: Product Code passed to Engine.Initialize: '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'
MSI (s) (38:D4) [17:54:26:890]: Product Code from property table before transforms: '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'
MSI (s) (38:D4) [17:54:26:890]: Product Code from property table after transforms: '{AC76BA86-7AD7-2530-0000-AC0F074E4100}'
MSI (s) (38:D4) [17:54:26:890]: Product not registered: beginning first-time install
MSI (s) (38:D4) [17:54:26:890]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (s) (38:D4) [17:54:26:890]: MSI_LUA: Nested installation UAC elevation tracks that of parent (is not elevated)
MSI (s) (38:D4) [17:54:26:890]: Product {AC76BA86-7AD7-2530-0000-AC0F074E4100} is admin assigned: LocalSystem owns the publish key.
MSI (s) (38:D4) [17:54:26:890]: Product {AC76BA86-7AD7-2530-0000-AC0F074E4100} is managed.
MSI (s) (38:D4) [17:54:26:890]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (38:D4) [17:54:26:890]: PROPERTY CHANGE: Adding ProductState property. Its value is '1'.
MSI (s) (38:D4) [17:54:26:892]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (38:D4) [17:54:26:894]: Specifed source is already in a list.
MSI (s) (38:D4) [17:54:26:894]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (38:D4) [17:54:26:894]: Adding new sources is allowed.
MSI (s) (38:D4) [17:54:26:894]: Package name retrieved from configuration data: 'FontPack1500720033_XtdAlf_Lang_DC.msi'
MSI (s) (38:D4) [17:54:26:899]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (38:D4) [17:54:26:899]: Machine policy value 'DisableMsi' is 0
MSI (s) (38:D4) [17:54:26:899]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (38:D4) [17:54:26:899]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (38:D4) [17:54:26:899]: Product {AC76BA86-7AD7-2530-0000-AC0F074E4100} is admin assigned: LocalSystem owns the publish key.
MSI (s) (38:D4) [17:54:26:899]: Product {AC76BA86-7AD7-2530-0000-AC0F074E4100} is managed.
MSI (s) (38:D4) [17:54:26:899]: Running product '{AC76BA86-7AD7-2530-0000-AC0F074E4100}' with elevated privileges: Product is assigned.
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding UPGRADINGPRODUCTCODE property. Its value is '{AC76BA86-7AD7-2530-0000-AC13154E5A00}'.
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '10692'.
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '2'.
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'ALL'.
MSI (s) (38:D4) [17:54:26:899]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (38:D4) [17:54:26:899]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (38:D4) [17:54:26:899]: TRANSFORMS property is now:
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (s) (38:D4) [17:54:26:899]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.
MSI (s) (38:D4) [17:54:26:942]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming
MSI (s) (38:D4) [17:54:26:967]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Favorites
MSI (s) (38:D4) [17:54:26:990]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (38:D4) [17:54:27:011]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Documents
MSI (s) (38:D4) [17:54:27:033]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (38:D4) [17:54:27:055]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (38:D4) [17:54:27:092]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (38:D4) [17:54:27:115]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (38:D4) [17:54:27:115]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (38:D4) [17:54:27:136]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Local
MSI (s) (38:D4) [17:54:27:161]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Pictures
MSI (s) (38:D4) [17:54:27:206]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (38:D4) [17:54:27:241]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (38:D4) [17:54:27:258]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (38:D4) [17:54:27:277]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (38:D4) [17:54:27:293]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (38:D4) [17:54:27:342]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (38:D4) [17:54:27:360]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (38:D4) [17:54:27:377]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (38:D4) [17:54:27:394]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (38:D4) [17:54:27:419]: SHELL32::SHGetFolderPath returned: C:\Users\xxxxxxadmin\Desktop
MSI (s) (38:D4) [17:54:27:468]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (38:D4) [17:54:27:481]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (38:D4) [17:54:27:481]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (38:D4) [17:54:27:533]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (38:D4) [17:54:27:533]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'xxxxxxxxx'.
MSI (s) (38:D4) [17:54:27:533]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'xxxxxxxxx'.
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\7dad2d9f.msi'.
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\ccmcache\x\FontPack1500720033_XtdAlf_Lang_DC.msi'.
MSI (s) (38:D4) [17:54:27:533]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (38:D4) [17:54:27:533]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (38:D4) [17:54:27:533]: Machine policy value 'DisableRollback' is 0
MSI (s) (38:D4) [17:54:27:533]: User policy value 'DisableRollback' is 0
MSI (s) (38:D4) [17:54:27:533]: PROPERTY CHANGE: Adding UILevel property. Its value is '3'.
MSI (s) (38:D4) [17:54:27:536]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (38:D4) [17:54:27:536]: PROPERTY CHANGE: Adding Preselected property. Its value is '1'.
MSI (s) (38:D4) [17:54:27:536]: Note: 1: 2205 2: 3: LaunchCondition
MSI (s) (38:D4) [17:54:27:536]: Note: 1: 2228 2: 3: LaunchCondition 4: SELECT `Condition` FROM `LaunchCondition`
MSI (s) (38:D4) [17:54:27:536]: APPCOMPAT: [DetectVersionLaunchCondition] Failed to initialize pRecErr.
MSI (s) (38:D4) [17:54:27:536]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (38:D4) [17:54:27:536]: Doing action: INSTALL
Action start 17:54:27: INSTALL.
MSI (s) (38:D4) [17:54:27:538]: Running ExecuteSequence
MSI (s) (38:D4) [17:54:27:538]: Doing action: AppSearch
Action start 17:54:27: AppSearch.
MSI (s) (38:D4) [17:54:27:539]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:D4) [17:54:27:539]: PROPERTY CHANGE: Adding IE_VERSION property. Its value is '9.11.17134.0'.
MSI (s) (38:D4) [17:54:27:539]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:D4) [17:54:27:539]: PROPERTY CHANGE: Adding READER_EXE property. Its value is 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe'.
MSI (s) (38:D4) [17:54:27:539]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:D4) [17:54:27:539]: PROPERTY CHANGE: Adding READER_INSTALLDIR property. Its value is 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\'.
MSI (s) (38:D4) [17:54:27:540]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (38:D4) [17:54:27:540]: PROPERTY CHANGE: Adding READER_PATH property. Its value is 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\'.
MSI (s) (38:D4) [17:54:27:540]: Doing action: LaunchConditions
Action ended 17:54:27: AppSearch. Return value 1.
MSI (s) (38:D4) [17:54:27:540]: Note: 1: 2205 2: 3: LaunchCondition
MSI (s) (38:D4) [17:54:27:540]: Note: 1: 2228 2: 3: LaunchCondition 4: SELECT `Condition`, `Description` FROM `LaunchCondition`
Action start 17:54:27: LaunchConditions.
MSI (s) (38:D4) [17:54:27:540]: Doing action: IsCompatibleReaderInstalled
Action ended 17:54:27: LaunchConditions. Return value 0.
MSI (s) (38:7C) [17:54:27:628]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4C43.tmp, Entrypoint: IsReaderFromTrackInstalled
Action start 17:54:27: IsCompatibleReaderInstalled.
MSI (s) (38!68) [17:54:27:692]: PROPERTY CHANGE: Adding ADOBE_READER property. Its value is '1'.
MSI (s) (38!68) [17:54:27:692]: PROPERTY CHANGE: Adding IS_READER_TRACK_COMPATIBLE property. Its value is '1'.
ADelRCP logging: : IsProductFromTrackInstalled::Found Product Installed: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
MSI (s) (38:D4) [17:54:27:709]: Skipping action: No_Reader_Detected (condition is false)
MSI (s) (38:D4) [17:54:27:709]: Skipping action: Incompatible_Track_Detected (condition is false)
MSI (s) (38:D4) [17:54:27:709]: Doing action: Earlier_Version_Detected
Action ended 17:54:27: IsCompatibleReaderInstalled. Return value 1.
Action start 17:54:27: Earlier_Version_Detected.
MSI (s) (38:D4) [18:00:43:743]: Product: Extended Asian Language font pack for Adobe Acrobat Reader DC -- The version of Adobe Acrobat Reader installed on your system is not compatible with this installer. Adobe Acrobat Reader DC 15.007.20033 or later is required.

MSI (c) (C4:8C) [17:54:27:741]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

The version of Adobe Acrobat Reader installed on your system is not compatible with this installer. Adobe Acrobat Reader DC 15.007.20033 or later is required.
Action ended 18:00:43: Earlier_Version_Detected. Return value 3.
Action ended 18:00:43: INSTALL. Return value 3.
Property(N): DiskPrompt = [1]
Property(N): UpgradeCode = {AC76BA86-7AD7-2530-5A64-7E8A45000000}
Property(N): ProductCode = {AC76BA86-7AD7-2530-0000-AC0F074E4100}
Property(N): IS_READER_TRACK_COMPATIBLE = 1
Property(N): ADOBE_READER = 1
Property(N): ACTION = INSTALL
Property(N): Preselected = 1
Property(N): UILevel = 3
Property(N): OriginalDatabase = C:\WINDOWS\ccmcache\x\FontPack1500720033_XtdAlf_Lang_DC.msi
Property(N): DATABASE = C:\WINDOWS\Installer\7dad2d9f.msi
Property(N): Privileged = 1
Property(N): MsiRunningElevated = 1
Property(N): RedirectedDllSupport = 2
Property(N): MsiWin32AssemblySupport = 6.3.17134.1
Property(N): MsiNetAssemblySupport = 4.7.3056.0
Property(N): Date = 2020/4/24
Property(N): Time = 18:00:43
Property(N): TTCSupport = 1
Property(N): ColorBits = 32
Property(N): TextInternalLeading = 3
Property(N): TextHeight = 16
Property(N): BorderSide = 1
Property(N): BorderTop = 1
Property(N): VersionNT = 603
Property(N): Earlier_Version_Detected = The version of Adobe Acrobat Reader installed on your system is not compatible with this installer. Adobe Acrobat Reader DC [ProductVersion] or later is required.
Property(N): Incompatible_Track_Detected = This installer is not compatible with your version of Adobe Acrobat Reader DC. Check for a compatible version where you downloaded this installer.
Property(N): No_Reader_Detected = Adobe Acrobat Reader DC [ProductVersion] or later must be installed before proceeding with this installation.
Property(N): ProgramFilesFolder = C:\Program Files (x86)\
Property(N): CaptionHeight = 19
Property(N): ScreenY = 768
Property(N): ScreenX = 1024
Property(N): SystemLanguageID = 2052
Property(N): ComputerName = xxxxxxxxxFQ6EX
Property(N): UserLanguageID = 2052
Property(N): UserSID = xxxxxxxxxxxxxxxxxxxxxx267
Property(N): LogonUser = xxxxxxxxxxin
Property(N): MsiTrueAdminUser = 1
Property(N): AdminUser = 1
Property(N): VirtualMemory = 4214
Property(N): PhysicalMemory = 8076
Property(N): Intel = 6
Property(N): Msix64 = 6
Property(N): MsiAMD64 = 6
Property(N): ShellAdvtSupport = 1
Property(N): OLEAdvtSupport = 1
Property(N): GPTSupport = 1
Property(N): FontsFolder = C:\WINDOWS\Fonts\
Property(N): DesktopFolder = C:\Users\Public\Desktop\
Property(N): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(N): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(N): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(N): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(N): MyPicturesFolder = C:\Users\xxxxxxadmin\Pictures\
Property(N): LocalAppDataFolder = C:\Users\xxxxxxadmin\AppData\Local\
Property(N): CommonAppDataFolder = C:\ProgramData\
Property(N): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(N): SendToFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\SendTo\
Property(N): RecentFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Recent\
Property(N): PrintHoodFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(N): PersonalFolder = C:\Users\xxxxxxadmin\Documents\
Property(N): NetHoodFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(N): FavoritesFolder = C:\Users\xxxxxxadmin\Favorites\
Property(N): AppDataFolder = C:\Users\xxxxxxadmin\AppData\Roaming\
Property(N): CommonFiles64Folder = C:\Program Files\Common Files\
Property(N): ProgramFiles64Folder = C:\Program Files\
Property(N): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(N): TempFolder = C:\Users\xxxxxx~1\AppData\Local\Temp\
Property(N): RemoteAdminTS = 1
Property(N): SystemFolder = C:\WINDOWS\SysWOW64\
Property(N): System64Folder = C:\WINDOWS\system32\
Property(N): WindowsVolume = C:\
Property(N): WindowsFolder = C:\WINDOWS\
Property(N): MsiNTProductType = 1
Property(N): IE_VERSION = 9.11.17134.0
Property(N): READER_EXE = C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Property(N): READER_INSTALLDIR = C:\Program Files (x86)\Adobe\Acrobat Reader DC\
Property(N): READER_PATH = C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\
Property(N): ISCHECKFORPRODUCTUPDATES = 1
Property(N): ApplicationUsers = AllUsers
Property(N): AgreeToLicense = No
Property(N): _IsMaintenance = Change
Property(N): RestartManagerOption = CloseRestart
Property(N): IS_SQLSERVER_USERNAME = sa
Property(N): IS_SQLSERVER_AUTHENTICATION = 0
Property(N): SetupType = Typical
Property(N): _IsSetupTypeMin = Typical
Property(N): Display_IsBitmapDlg = 1
Property(N): ServicePackLevelMinor = 0
Property(N): ServicePackLevel = 0
Property(N): ProductName = Extended Asian Language font pack for Adobe Acrobat Reader DC
Property(N): ProductVersion = 15.007.20033
Property(N): PackageName = FontPack1100.msi
Property(N): ALLUSERS = 1
Property(N): ARPCONTACT = Customer Support
Property(N): ARPHELPLINK = http://www.adobe.com/support/main.html
Property(N): ARPHELPTELEPHONE = 1-800-833-6687
Property(N): ARPNOREPAIR = 1
Property(N): ARPPRODUCTICON = ARPPRODUCTICON.exe1
Property(N): ARPURLINFOABOUT = http://www.adobe.com
Property(N): ARPURLUPDATEINFO = http://www.adobe.com/acrofamily/main.html
Property(N): ChannelName = Consumer
Property(N): DV = Consumer
Property(N): DWUSINTERVAL = 30
Property(N): DWUSLINK = CE5BC76F6ECCE7BFE9ACD71FCEFC978FDE1CE78FFEDBC71FCE1B476FD9DCD0BF8E8BC02F99AC
Property(N): DefaultUIFont = Tahoma8
Property(N): DialogCaption = InstallShield for Windows Installer
Property(N): DisplayNameCustom = Custom
Property(N): DisplayNameMinimal = Minimal
Property(N): DisplayNameTypical = Typical
Property(N): ENABLE_CACHE_FILES = Yes
Property(N): ErrorDialog = SetupError
Property(N): INSTALLLEVEL = 100
Property(N): ISVROOT_PORT_NO = 0
Property(N): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(N): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(N): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(N): IS_PROGMSG_TEXTFILECHANGS_REPLACE = Replacing %s with %s in %s...
Property(N): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(N): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(N): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(N): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(N): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(N): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(N): InstallChoice = AR
Property(N): LP_ERROR_NOREADER = This installer requires Adobe Acrobat Reader DC installed on your system. Please install Adobe Acrobat Reader DC before running this installer.
Property(N): MSIRESTARTMANAGERCONTROL = Disable
Property(N): Manufacturer = Adobe Systems Incorporated
Property(N): NoFeatureError = Please select atleast one language pack to install.
Property(N): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(N): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(N): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(N): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(N): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(N): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(N): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(N): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(N): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(N): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(N): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(N): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(N): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(N): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(N): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(N): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(N): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(N): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(N): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(N): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(N): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(N): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(N): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(N): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(N): ProductID = none
Property(N): ProductLanguage = 1033
Property(N): ProgressType0 = install
Property(N): ProgressType1 = Installing
Property(N): ProgressType2 = installed
Property(N): ProgressType3 = installs
Property(N): REMOVEOLDVERSION = 1
Property(N): ReaderUpgradeCode = {A6EADE66-0000-0000-484E-7E8A45000000}
Property(N): RebootYesNo = Yes
Property(N): RegistryHiveName = DC
Property(N): ReinstallModeText = omus
Property(N): SecureCustomProperties = IE_VERSION;INSTALLDIR;READER_EXE;READER_INSTALL_DIR;READER_PATH;SUPPORTDIR;UT_FPP;UT_JPN;UT_KOR;UT_SCH;UT_TCH;RegistryHiveName;ChannelName
Property(N): SetupCache_Installing = Installing megabyte
Property(N): SetupCache_Of = of
Property(N): SetupCache_Title = Copying Installer Files ...
Property(N): WindowsBuild = 9600
Property(N): VersionNT64 = 603
Property(N): VersionMsi = 5.00
Property(N): VersionDatabase = 300
Property(N): PRODUCTLANGUAGE = 1033
Property(N): MsiSystemRebootPending = 1
Property(N): REMOVE = ALL
Property(N): CLIENTUILEVEL = 2
Property(N): CLIENTPROCESSID = 10692
Property(N): UPGRADINGPRODUCTCODE = {AC76BA86-7AD7-2530-0000-AC13154E5A00}
Property(N): COMPANYNAME = xxxxxxxxxxxxx
Property(N): ProductState = 1
Property(N): USERNAME = xxxxxxxxxx
Property(N): PackageCode = {08C8DF53-6C35-4792-99FF-BF7795D5682D}
CustomAction returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 18:00:43: RemoveExistingProducts. Return value 3.
Action ended 18:00:43: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {AC76BA86-7AD7-2530-5A64-7E8A45000000}
Property(S): ProductCode = {AC76BA86-7AD7-2530-0000-AC13154E5A00}
Property(S): MIGRATE = {AC76BA86-7AD7-2530-0000-AC0F074E4100}
Property(S): RDR_IS_HIGHER_OR_EQUIV = 1
Property(S): IS_READER_TRACK_COMPATIBLE = 1
Property(S): ADOBE_READER = 1
Property(S): ACTION = INSTALL
Property(S): UILevel = 3
Property(S): OriginalDatabase = C:\WINDOWS\ccmcache\25\Files\FontPack1902120058_XtdAlf_Lang_DC.msi
Property(S): DATABASE = C:\WINDOWS\Installer\7dad2d9e.msi
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 6.3.17134.1
Property(S): MsiNetAssemblySupport = 4.7.3056.0
Property(S): Date = 2020/4/24
Property(S): Time = 18:00:43
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 19
Property(S): ScreenY = 768
Property(S): ScreenX = 1024
Property(S): VersionNT = 603
Property(S): Earlier_Version_Detected = The version of Adobe Acrobat Reader installed on your system is not compatible with this installer. Adobe Acrobat Reader DC [ProductVersion] or later is required.
Property(S): Incompatible_Track_Detected = This installer is not compatible with your version of Adobe Acrobat Reader DC. Check for a compatible version where you downloaded this installer.
Property(S): No_Reader_Detected = Adobe Acrobat Reader DC [ProductVersion] or later must be installed before proceeding with this installation.
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): SystemLanguageID = 2052
Property(S): ComputerName = xxxxxxxxxxxxxxxFQ6EX
Property(S): UserLanguageID = 2052
Property(S): UserSID = xxxxxxxxxxxxxxx168267
Property(S): LogonUser = xxxxxxxxxxxn
Property(S): MsiTrueAdminUser = 1
Property(S): AdminUser = 1
Property(S): VirtualMemory = 4222
Property(S): PhysicalMemory = 8076
Property(S): Intel = 6
Property(S): Msix64 = 6
Property(S): MsiAMD64 = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): MyPicturesFolder = C:\Users\xxxxxxadmin\Pictures\
Property(S): LocalAppDataFolder = C:\Users\xxxxxxadmin\AppData\Local\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): SendToFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): PersonalFolder = C:\Users\xxxxxxadmin\Documents\
Property(S): NetHoodFolder = C:\Users\xxxxxxadmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = C:\Users\xxxxxxadmin\Favorites\
Property(S): AppDataFolder = C:\Users\xxxxxxadmin\AppData\Roaming\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): TempFolder = C:\Users\xxxxxx~1\AppData\Local\Temp\
Property(S): RemoteAdminTS = 1
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): System64Folder = C:\WINDOWS\system32\
Property(S): WindowsVolume = C:\
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): WindowsBuild = 9600
Property(S): VersionNT64 = 603
Property(S): IE_VERSION = 9.11.17134.0
Property(S): READER_EXE = C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Property(S): READER_INSTALLDIR = C:\Program Files (x86)\Adobe\Acrobat Reader DC\
Property(S): READER_PATH = C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\
Property(S): ISCHECKFORPRODUCTUPDATES = 1
Property(S): ApplicationUsers = AllUsers
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Change
Property(S): RestartManagerOption = CloseRestart
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): Display_IsBitmapDlg = 1
Property(S): ProductName = Extended Asian Language font pack for Adobe Acrobat Reader DC
Property(S): ProductVersion = 19.021.20058
Property(S): PackageName = FontPack1100.msi
Property(S): ALLUSERS = 1
Property(S): ARPCONTACT = Customer Support
Property(S): ARPHELPLINK = http://www.adobe.com/support/main.html
Property(S): ARPHELPTELEPHONE = 1-800-833-6687
Property(S): ARPNOREPAIR = 1
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe1
Property(S): ARPURLINFOABOUT = http://www.adobe.com
Property(S): ARPURLUPDATEINFO = http://www.adobe.com/acrofamily/main.html
Property(S): ChannelName = Consumer
Property(S): DV = Consumer
Property(S): DWUSINTERVAL = 30
Property(S): DWUSLINK = CE5BC76F6ECCE7BFE9ACD71FCEFC978FDE1CE78FFEDBC71FCE1B476FD9DCD0BF8E8BC02F99AC
Property(S): DefaultUIFont = Tahoma8
Property(S): DialogCaption = InstallShield for Windows Installer
Property(S): DisplayNameCustom = Custom
Property(S): DisplayNameMinimal = Minimal
Property(S): DisplayNameTypical = Typical
Property(S): ENABLE_CACHE_FILES = Yes
Property(S): ErrorDialog = SetupError
Property(S): INSTALLLEVEL = 100
Property(S): ISVROOT_PORT_NO = 0
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_PROGMSG_TEXTFILECHANGS_REPLACE = Replacing %s with %s in %s...
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): InstallChoice = AR
Property(S): LP_ERROR_NOREADER = This installer requires Adobe Acrobat Reader DC installed on your system. Please install Adobe Acrobat Reader DC before running this installer.
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): Manufacturer = Adobe Systems Incorporated
Property(S): NoFeatureError = Please select atleast one language pack to install.
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): REMOVEOLDVERSION = 1
Property(S): ReaderUpgradeCode = {A6EADE66-0000-0000-484E-7E8A45000000}
Property(S): RebootYesNo = Yes
Property(S): RegistryHiveName = DC
Property(S): ReinstallModeText = omus
Property(S): SecureCustomProperties = IE_VERSION;INSTALLDIR;READER_EXE;READER_INSTALL_DIR;READER_PATH;SUPPORTDIR;UT_FPP;UT_JPN;UT_KOR;UT_SCH;UT_TCH;RegistryHiveName;ChannelName
Property(S): SetupCache_Installing = Installing megabyte
Property(S): SetupCache_Of = of
Property(S): SetupCache_Title = Copying Installer Files ...
Property(S): VersionMsi = 5.00
Property(S): VersionDatabase = 300
Property(S): MsiSystemRebootPending = 1
Property(S): CLIENTPROCESSID = 10692
Property(S): CLIENTUILEVEL = 2
Property(S): UT_FPP = {AC76BA86-7AD7-2530-0000-AC0F074E4100}
Property(S): CURRENTDIRECTORY = C:\WINDOWS\system32
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {30F17EB5-6C56-4971-BF70-04D034C97774}
Property(S): COMPANYNAME = xxxxxxxxx
Property(S): USERNAME = xxxxxxxxxxxxxxx
Property(S): MsiLogFileLocation = C:\WINDOWS\Logs\Software\FontPack1902120058_XtdAlf_Lang_DC_Install_TEST.log
MSI (s) (38:78) [18:00:43:820]: Note: 1: 1708
MSI (s) (38:78) [18:00:43:820]: Product: Extended Asian Language font pack for Adobe Acrobat Reader DC -- Installation operation failed.

MSI (s) (38:78) [18:00:43:821]: Windows Installer installed the product. Product Name: Extended Asian Language font pack for Adobe Acrobat Reader DC. Product Version: 19.021.20058. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

MSI (s) (38:78) [18:00:43:860]: Deferring clean up of packages/files, if any exist
MSI (s) (38:78) [18:00:43:860]: MainEngineThread is returning 1603
MSI (s) (38:5C) [18:00:43:861]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 33, szDescription: "".
MSI (s) (38:5C) [18:00:43:894]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
=== Logging stopped: 2020/4/24 18:00:43 ===
MSI (s) (38:5C) [18:00:43:911]: User policy value 'DisableRollback' is 0
MSI (s) (38:5C) [18:00:43:911]: Machine policy value 'DisableRollback' is 0
MSI (s) (38:5C) [18:00:43:911]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:5C) [18:00:43:911]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:5C) [18:00:43:912]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:5C) [18:00:43:916]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (38:5C) [18:00:43:925]: Destroying RemoteAPI object.
MSI (s) (38:90) [18:00:43:925]: Custom Action Manager thread ending.
MSI (c) (C4:40) [18:00:44:022]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C4:40) [18:00:44:023]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2020/4/24 18:00:44 ===

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 24, 2020

Copy link to clipboard

Copied

Thanks Marc for the screenshot. I would need the dump of the following registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}]

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

Thanks for the quick reply, here the dump:

2020-04-24 14_48_40-CNSHKDTC0FQ6EX - Remote Desktop Connection Manager v2.7.png

 

I hope it helps.

Thank you so much for the support!

Marc

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 27, 2020

Copy link to clipboard

Copied

Hi Marc - we have been trying to investigate the issue at our end and looks like the error is showing up when older version font pack is getting uinstalled as part of the new font pack installation workflow. To investigate it further, please share the following msi file from your machine: C:\WINDOWS\Installer\7dad2d9f.msi

Not sure if you could share the file here. So, please share it on any shared location (drive / sharepoint etc) and share the path with me.

Also - I have sent you a message. Please respond to it as well.

 

Thanks,

Amish

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 28, 2020

Copy link to clipboard

Copied

Hi Amish,

As you can see, I'm not able to find the MSI (7dad2d9f.msi) into the Installer folder:

 

2020-04-28 09_33_35-Window.png

 

Thanks,
Marc

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 28, 2020

Copy link to clipboard

Copied

Thank you Marc. Will it be possible for you to have a meeting with us and show us the problematic machine?

We are in India time zone and would be available today evening. Please let us know if it works for you and share you email id via private message to me (you could hover over my name to send me a message) and I will share the meeting details with you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC